Box Office Assistant

Utilita Arena; Wembley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Fortnightly pay

Flexible shifts

Sociable team

Growth opportunities

Job summary

OVO Arena Wembley is seeking a friendly Box Office Assistant to deliver a welcoming, seamless customer experience from enquiry to curtain call. You will support the Box Office Manager and help drive ticket sales while maintaining a professional environment across events.

This role offers flexible shifts across a seven-day week, fortnightly pay, and opportunities to grow within Legends Global. You will work with our ticketing systems, resolve customer issues promptly, and contribute to a

Qualifications

• Customer focused
• Ability to remain calm under pressure
• Strong communication skills
• Attention to detail
• Problem Solving skills
• Confident
• Proficient in general computer operations

Responsibilities

• Play a crucial role in assisting the smooth running and delivery of a show at OVO Arena Wembley.
• Assisting in ensuring the Box Office is fully prepared for event days, including helping to maintain a clean, organised, and professional working environment.
• Using our ticketing systems to assist customers with a range of ticketing issues to reach a resolution in a timely manner.
• The ability to work flexible hours across a seven-day week.
• Any other tasks deemed appropriate by the Box Office manager.
• There may also be additional opportunities outside of Show Shifts to assist with other adhoc Ticketing/Box Office duties.

Skills

Customer focus

Calm under pressure

Strong communication

Attention to detail

Problem solving

Confidence

General computer ops

Job description

The Venue

Steeped in history and alive with energy, OVO Arena Wembley is one of the UK’s most iconic live entertainment venues. From its Olympic legacy to welcoming over one million fans a year, the 12,500‑capacity arena has hosted the biggest names in music and global events for generations ; A legendary stage for unforgettable moments.

The Role

You will make it your mission to deliver a welcoming and seamless customer experience at the OVO Arena Wembley, supporting the Box Office Manager in driving ticket sales, engaging audiences, and ensuring every visitor’s journey—from enquiry to curtain call – is efficient, professional, and memorable, with flexibility to support wider venue operations where required.

• Play a crucial role in assisting the smooth running and delivery of a show at OVO Arena Wembley.
• Assisting in ensuring the Box Office is fully prepared for event days, including helping to maintain a clean, organised, and professional working environment.
• Using our ticketing systems to assist customers with a range of ticketing issues to reach a resolution in a timely manner.
• The ability to work flexible hours across a seven-day week.
• Any other tasks deemed appropriate by the Box Office manager.

There may also be additional opportunities outside of Show Shifts to assist with other adhoc Ticketing/Box Office duties.

What we're looking for

• Customer focused
• Ability to remain calm under pressure
• Strong communication skills
• Attention to detail
• Problem Solving skills
• Confident
• Proficient in general computer operations

What's in it for you?

Competitive Rate of Pay – Earn a strong hourly rate for your work.

Flexible Working – Choose shifts that fit around your lifestyle and commitments, helping you maintain a great work-life balance.

Fortnightly Pay – Get paid every two weeks for the shifts you’ve worked.

Sociable Workforce – Join a diverse and friendly team from across the city. Our casual workforce forms the heart of what we do – it’s a great environment to meet people, make friends, and be part of exciting live events.

Opportunities to Grow – Gain valuable experience in the live events industry and access to opportunities across Legends Global.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.