Box Office Co-ordinator

Mari; Windsor; On-site; GBP 12,000 - 17,000; Part time

Job summary

Mari is seeking a Box Office Co-ordinator for Windsor Great Park Illuminated at Windsor Great Park, Savill Garden. You will be the friendly face of the event, selling entry tickets and merchandise while delivering exceptional guest service and resolving questions.

Shifts generally run 3.00pm–10.30pm on a rota basis. The role requires a customer-focused, approachable, tech-savvy individual who can handle cash and card payments and operate ticketing systems efficiently.

Qualifications

• Experience in retail/customer service environment.
• Able to handle cash and card payments accurately.
• Familiar with ticketing and payment systems (POS).

Responsibilities

• Provide a professional and welcoming service at the Box Office.
• Sell entry tickets and merchandise; process exchanges.
• Set up Dines payment systems daily and operate See Tickets scanners.
• Answer guest queries and escalate issues to managers as needed.
• Maintain accuracy in cash handling and card payments.

Skills

Customer service

Cash handling

Ticketing

POS systems

Numeracy

Communication

Tools

Dines payment systems

See Tickets scanners

Online ticket systems

Job description

Department

Box Office

Reports To

Duty Manager

The Job

As Box Office Co-ordinator you will be the face of Windsor Great Park Illuminated and will provide exceptional customer service to our guests whilst selling entry tickets, event merchandise and dealing effectively with customer queries and issues.

Hours of Work

Hours will be organised on a rota basis but will generally run from 3.00pm – 10.30pm

Contract Type / Length

Temporary

Location

Windsor Great Park – Savill Garden

Rate of Pay

TBC

Key Responsibilities:

· Provide a professional and welcoming service to all guests at the Box Office

· Deliver and maintain a high-level of customer service at all times

· Sell entry tickets and handle ticket exchanges efficiently – training will be delivered on our online ticket systems

· Set up the Dines payment systems on a daily basis

· Set up the See ticket scanners

· Troubleshoot any technical issues

· Sell event merchandise

· Handle cash and card payments accurately and efficiently

· Respond to any guest questions or queries in a helpful manner

· Escalate any queries or issues to relevant managers as required

· Work in accordance with all Windsor Great Park Illuminated staff policies and practices

· You will have previous experience working in a retail/customer service environment

· You will be approachable and friendly with a customer-focused outlook

· You will bring a positive, adaptable attitude with an ability to work in a fast-paced environment

· You will be tech savvy, confident handling cash and processing card payments

· You will have strong numeracy skills and be able to learn our ticketing and token online systems