Box Office Assistant

ASVA: Association of Scottish Visitor Attractions; Lochgelly; Hybrid; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Real Living Wage employer

Local government pension scheme

Generous holiday allowance

Flexible working opportunities

Employee discount scheme

Job summary

OnFife is seeking a Box Office Assistant for Lochgelly Centre, working 32 hours over a four-week period. The role includes evening and weekend shifts on a rotational basis to support events and performances.

You will be the first point of contact for customers, providing a warm, welcoming, and efficient service. You’ll handle ticket sales, cash handling, bookings, and enquiries while promoting OnFife’s services.

Qualifications

• Experience in a busy customer service environment.
• Experience with cash handling and reconciliation procedures is essential.
• Box office or reception experience and strong customer service are desirable.

Responsibilities

• Ticket sales and cash handling.
• Responding to venue and event enquiries and processing bookings.
• Providing information about OnFife’s services and activities.
• Delivering an excellent customer experience and supporting day-to-day operations.

Skills

Customer service

Cash handling

Reception/box office

Job description

Salary: £25,604.23-26,786.83 per annum, pro-rata

Location: Lochgelly, Fife

Contract Type: Fixed Term 9 Months

Grade: FC03

Salary: £25,604.23-26,786.83 per annum, pro-rata

Hours: 8 per week, 32 hours per four weeks

Location: Lochgelly Centre

Job Reference: ON000635

We are OnFife and we know how valuable creativity is to our communities. Whether we’re helping people learn or making them laugh – we’re here to bring people together and make them feel good. Our spaces are some of Fife’s favourite places – from historic buildings to mobile libraries, award-winning new destinations to much-loved community hubs. Museums, theatres, galleries, libraries, and archives – we offer them all. We’re built on strong values, and those values make us who we are –Fearless,Inviting,Fair andExciting.

We’rea Real Living Wageemployer,and weoffer a local government pension scheme, generous holidayallowanceand flexible working opportunities. We have a dedicated training scheme offering professional development opportunities and you can also access our employee discount scheme which offers local and national savings and a range of employee benefits.

The Role

We have an exciting opportunity for a Box Office Assistant to join the team at Lochgelly Centre, working 32 hours over a four-week period. The role includes evening and weekend shifts on a rotational basis to support events and performances.

As the first point of contact for customers and visitors, you’ll provide a warm, welcoming, and efficient service, helping to create a positive experience for everyone who visits the Centre. Working as part of the Box Office team, you’ll be involved in a variety of duties including ticket sales, cash handling, responding to venue and event enquiries, processing bookings, and providing information about OnFife’s services and activities.

This is a varied and rewarding role where you’ll play an important part in delivering excellent customer service, supporting the day-to-day operation of the Centre, and contributing to the ongoing success and development of OnFife.

You can view the full job spec on our current vacancies page.

About You

You will have experience of working in a busy customer service environment and working with the public. Previous experience of cash handling and reconciliation procedures is essential. Previous box office or reception experience and experience of delivering a high level of customer

service is desirable.

You will be a friendly, cheerful person who puts the customer first, strives to provide an excellent experience to customers and visitors and who has a can-do attitude. You should be able to work independently, and well as part of a team.

OnFife is an equal opportunities employer.

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