Box Office Sales Advisor

ATG Entertainment Limited; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

ATG Entertainment is seeking a Box Office Sales Advisor to deliver outstanding customer service, maximise ticket sales, and uphold the venue’s standards. You will interact with customers, agents and colleagues, processing bookings accurately using Audience View and promoting ATG products.

The ideal candidate is proactive, enjoys a fast-paced sales environment and has a passion for theatre. Previous Box Office experience is desirable but not essential, and a positive attitude is required.

Qualifications

• Attention to detail is essential.
• Excellent communication skills are required.
• Proficiency in MS Word, Excel and Outlook.
• Ability to act on your own initiative is important.
• A confident sales demeanour is expected.

Responsibilities

• Maximise show sales via counter sales, phone bookings and trade sales.
• Manage Box Office inbox and Access inbox, answer enquiries and direct to appropriate departments.
• Handle Group trade sales inbox and process group tickets per procedures.
• Work well under pressure and meet deadlines.
• Maintain good relations with producers, agents, internal customers and suppliers.
• Provide accurate sales/marketing reports on request and circulate results.
• Administer ticket agency processes in line with Company procedures.
• Collaborate with other Box Office staff to run an efficient operation.
• Oversee matinee/evening performances and manage ticket agent allocations and inventory.

Skills

Attention to detail

Excellent communication

MS Word/Excel/Outlook

Initiative

Sales demeanour

Tools

Audience View

Job description

The Box Office Sales Advisor Role

As a Box Office Sales Advisor you'lldeliver the highest standard of customer service in order to maximise sales, productivity and occupancy of the venue. You'll interactwith all customers, agents, producers, company members and colleagues with a cheerful and helpful demeanour, treating all customers as VIPs, conveying enthusiasm for our show, tickets and packages. In a typical day you'll processcustomer and trade bookings with utmost accuracy using the in-house Ticketing System, Audience View. The ideal candidate will be passionate and ambitious,with a true desire to work in a fast-paced sales environment.

Previous experience in using Audience View or experience of working in a Box Office is desirable but not essential. We're looking for someone proactive and with a positive attitude to delivering great customer service.

Key Responsibilities

• Maximising sales for the show via counter sales, access phone bookings and trade sales.
• To manage the Box Office inbox and Access inbox, responding to all customer enquiries effectively and efficiently, redirecting enquiries to other departments as appropriate and actively promoting excellent customer care at all times.
• To manage a Group trade sales inbox, responding to agent requests and processing Group trade ticket sales, whilst adhering to show specific procedures and gaining knowledge of all relevant offers and exclusion dates.
• Working productively under reasonable levels of pressure and completing tasks within specified deadlines.
• Maintaining fruitful working relations with producers, their agents, internal customers, and suppliers.
• Providing accurate sales and marketing reports on request. Circulating performance returns to all authorised parties.
• Executing ticket agency administration in line with Company procedure.
• Co-operating with other Box Office Assistants in sharing the tasks and duties required to run an efficient Box Office.
• To oversee matinee/evening performances and accurately process Ticket Agent allocations, mark backs, call overs and ensuring that ticket inventory is managed to reach show specific targets.
• Working independently and taking initiative to make decisions in line with producer and company policies unaided.
• Maintaining ATG Entertainment standards of Customer Care. Actively promoting ATG through the sale of tickets, packages and incorporating ATG values.
• Ensuring that accurate and complete patron data is collected at every opportunity in line with the Data Protection Act.
• To assist in Front of House Operations during the incoming.
• This role will continue to uphold ATG Entertainment 's core values by:
  • Interacting with all customers, agents, producers, company members and colleagues with a cheerful and helpful demeanour.
  • Addressing how we operate critically and putting forward suggestions for areas of improvement to streamline processes and uphold the smooth running of the department. We embrace creativity and encourage all members of the Box Office to be vocal and supportive of oneanother's ideas.
  • Treating all customers as VIPs, conveying enthusiasm for our show, tickets and packages.
  • Embracing the fast-paced environment of the Box Office, approaching all tasks with adaptability and accuracy. As an ambassador for the theatre and the show, you will present a professional appearance at all times and be able to convey your passion and enthusiasm for the theatre and incoming productions whether in person, in writing or over the telephone to key contacts and customers.

Your Skills, Qualities, and Experience

If you have many of these criteria we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided.

Essential

• Attention to detail.
• Excellent communication skills.
• Proficient in Microsoft Word/Excel and Outlook.
• The ability to act on your own initiative.
• A confident sales demeanour.

Desirable

• Knowledge of the Audience View ticketing system.
• Prior experience in Box Office.
• Fast learner.
• Team player.
• Energetic.
• Passion for theatre.

About Us - Our values

ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.

• THRIVE doing what we love (with passion and dynamism)
• CONNECT through every act (with collaboration and kindness)
• DARE to do different (with curiosity and courage)
• PERFORM at our best (with customer focus and ownership)

Our Corporate Social Responsibility pillars

Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:

• Inclusion: Committing to creating and upholding a positive, inclusive culture that nurtures potential and supports well-being.
• Sustainability: Playing your part in reducing our environmental impact and finding more sustainable ways of working.
• Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.

Our culture

You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.

We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.

Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone

Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.

We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you’d like to discuss accessibility prior to applying, please email [e-mail] for a confidential discussion.