Boutique Team Leader

The Perfume Shop; London; On-site; Full time

Job summary

The Perfume Shop is seeking a Boutique Team Leader for their new flagship store in London. This role involves delivering exceptional customer experiences, leading a team, and utilizing perfume expertise to create memorable shopping journeys. Join a dynamic team and enjoy benefits like 30 days holiday and a 20% discount.

Benefits

30 days holiday, pro rata

20% discount at The Perfume Shop

Commission based on sales

Access to Wagestream

Employee Assistance Programme

Professional development opportunities

Qualifications

• Experience in retail or customer-facing roles.
• Strong communication and coaching skills.
• Passion for perfume and luxury brands.

Responsibilities

• Deliver personalized customer experiences and consultations.
• Support the Boutique Store and Deputy Manager in daily operations.
• Coach and mentor Boutique Sales Advisors.

Skills

Customer Service

Leadership

Communication

Education

Fragrance Foundation qualification

Job description

Boutique Team Leader – The Perfume Shop Boutique

Do you have a passion for perfume and a flair for delivering exceptional customer experiences? We’re looking for a Boutique Team Leader to join our new flagship boutique store and help us create a truly luxurious and personalised shopping journey for every customer.

As a Boutique Team Leader, you’ll be at the heart of the action—supporting the Boutique Store & Deputy Manager and guiding our Boutique Sales Advisors, ensuring every customer interaction is memorable. Your perfume expertise, leadership skills, and love for service will help drive performance and inspire your team to shine.

Contract type: Permanent contract
Pay rate: £15.25 per hour
Contracted hours available: 27 hours per week, 24 hours per week, 22.5 hours per week, 18 hours per week

If successful, you will be expected to travel in London for training.

What You’ll Do:

1. Deliver a warm, personalised welcome to every customer and provide expert consultations tailored to their needs.
2. Use your perfume knowledge to guide customers through our luxury and niche collections, creating unique and memorable experiences.
3. Champion our customer loyalty programme and use personalised touches to elevate the customer journey.
4. Support the Boutique Store and Deputy Manager in leading the team day-to-day, ensuring service standards are consistently high.
5. Help plan team rotas, manage floor coverage, and ensure the store is always ready to impress.
6. Coach and mentor Boutique Sales Advisors, providing real-time feedback and leading by example in delivering “The Perfect Service.”
7. Support the achievement of daily sales targets and KPIs, while maintaining operational excellence and stock accuracy.
8. Take pride in the store’s appearance and help prevent stock loss through great housekeeping and attention to detail.

What You’ll Bring:

• A deep passion for perfume and an understanding of luxury and niche perfume brands.
• A natural ability to connect with customers and deliver outstanding service every time.
• Experience in retail or customer-facing roles, with a desire to lead and support others.
• Strong communication and coaching skills, with the confidence to guide and inspire your team.
• A growth mindset and eagerness to learn—whether through supplier training or digital learning platforms.
• Fragrance Foundation qualification (or willingness to complete it as part of the role).

What You’ll Gain:

• The chance to be part of an exciting new concept store, working with some of the most prestigious perfume brands in the world.
• 30 days holiday, pro rata depending on contract hours, including bank holidays, rising with service.
• Commission based on sales across the Golden Quarter!
• 20% discount at The Perfume Shop, plus discounts at Superdrug and 3 Mobile.
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Employee Assistance Programme through the Retail Trust, supporting your wellbeing.
• Professional development and career growth opportunities, with continuous learning and training to ensure you are always developing.

The Perfume Shop is an equal opportunity employer committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will provide reasonable accommodation to individuals with disabilities to participate in the application or interview process, perform essential job functions, and receive other employment benefits.