Boutique Hotel Front Desk Concierge

Soho House & Co.; Manchester; On-site; GBP 32,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Team meal on shift

Soho Friends membership

Staff discount 50%

Staff room rates

Health plan

Dental plan

Birthday day off

Staff discount on Cowshed & Soho Home

Charity days off

Counselling sessions

Training & development

Team events

Job summary

Soho House in the United Kingdom is seeking a Hotel Receptionist to be the first point of contact for members and guests, delivering a warm welcome and smooth check-in/out. You will handle reservations, inquiries, and front desk operations with discretion and professionalism.

The role offers weekly pay and a range of benefits, including staff meals, discounts, health and dental plans, and ongoing training. You will work as part of a close-knit team to ensure exceptional service in a busy,

Qualifications

• Experience in receptionist/front-of-house role, ideally in hospitality or luxury environments.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and hotel booking systems (Opera, Protel).
• Reliable, organised, and well-groomed with a calm, professional manner.
• Ability to multi-task in a fast-paced environment and stay solution-focused.

Responsibilities

• Greet members and guests warmly and professionally on arrival.
• Perform check-in and check-out procedures efficiently, following internal protocols.
• Manage bookings, cancellations, and room allocations using the hotel's PMS.
• Answer guest questions and resolve complaints or concerns with empathy and discretion.
• Coordinate with housekeeping, concierge, spa, and other departments to ensure a seamless experience.
• Process payments accurately and issue invoices or receipts as required.
• Handle phone, email, and in-person inquiries promptly and helpfully.
• Keep reception and lobby areas tidy, welcoming, and well-presented.
• Maintain guest confidentiality and adhere to GDPR and club data policies.
• Assist with wake-up calls, transportation bookings, and general concierge duties as needed.

Skills

Customer service

Front-of-house

Microsoft Office

Opera Protel

Multitasking

Tools

Opera PMS

Protel

Job description

Soho House in the United Kingdom is seeking a Hotel Receptionist to be the first point of contact for members and guests, delivering a warm welcome and smooth check-in/out. You will handle reservations, inquiries, and front desk operations with discretion and professionalism.

The role offers weekly pay and a range of benefits, including staff meals, discounts, health and dental plans, and ongoing training. You will work as part of a close-knit team to ensure exceptional service in a busy,