Boots Winchester Counter Manager Counter Lead

The Estée Lauder Companies Inc.; Winchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in personal care products is seeking a Boots Winchester Counter Manager to drive sales and enhance brand image. The role involves managing daily operations, ensuring excellent customer service, and implementing marketing strategies. Ideal candidates will have retail experience and strong communication skills. Join a dynamic team to make a significant impact on customer experience and brand success.

Qualifications

• Experience in a fast-paced retail or consumer-facing environment.
• Effective communication, organization, and prioritization skills.

Responsibilities

• Maximising sales through selling and providing excellent service.
• Delivering the Brand Strategy and local plans.
• Managing refunds and complaints per guidelines.

Skills

Effective communication

Organization

Prioritization

Education

Experience in a fast-paced retail environment

Job description

Boots Winchester Counter Manager Counter Lead

Join to apply for the Boots Winchester Counter Manager Counter Lead role at The Estée Lauder Companies Inc.

Job Description

The Counter Lead is responsible for supporting their Brand in driving sales turnover and market share through consistently remaining consumer focused.

They are accountable for achieving this by:

• Reflecting a credible and professional Brand image to all internal and external consumers at all times
• Maximising sales through selling, providing excellent service and retail standards
• Contributing to efficiencies through adhering to store/Brand/Company Procedures and guidelines
• Understanding daily/weekly targets
• Ensuring personal awareness of all additional sales avenues such as eventing, Omni, and digital channels
• Keeping up to date with competitor activities and missed opportunities
• Effectively using social media to drive the business and enhance the Brand image
• Delivering the Brand Strategy and local plans
• Planning and implementing local marketing and events initiatives
• Delivering excellent service, aiming for zero consumer complaints and a surprise-and-delight culture
• Being an ambassador for the Brand and ensuring Brand values are represented
• Managing refunds and complaints per guidelines, consulting with the Area Manager when needed
• Using digital tools to stay informed and knowledgeable
• Developing strategies for consumer recruitment and retention
• Maintaining up-to-date product knowledge to deliver industry-leading experiences
• Ensuring standards in product presentation, housekeeping, displays, messaging, and pricing
• Reviewing retail standards daily and maintaining them
• Managing deliveries, stock movements, and related administration within company timeframes
• Fulfilling all administrative and auditable processes accurately
• Minimising stock loss through adherence to security policies
• Creating and maintaining a safe working environment, adhering to health and safety policies

Commercial Responsibilities

• Managing daily replenishment and taking appropriate actions
• Maximising sales performance using commercial reports
• Planning and executing visual merchandising layouts
• Addressing stock package issues and informing the Area Manager when necessary
• Managing promotions and discounts according to guidelines
• Identifying trends and suggesting improvements for product performance

Qualifications

• Experience in a fast-paced retail or consumer-facing environment
• Ability to drive self-development
• Commercial understanding of the industry
• Effective communication, organization, and prioritization skills

Additional Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Sales and Business Development

Industries: Personal Care Product Manufacturing