Bookstore Retail Manager

Institute of Contemporary Arts; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An exciting opportunity awaits at a leading cultural institution for a Bookstore Retail Manager. This role involves overseeing the daily operations of the bookshop, curating a selection of books and merchandise that aligns with the institution's exhibitions and events, and developing sales strategies to maximize revenue. You'll collaborate with artists to create exclusive merchandise, manage online retail platforms, and ensure a high standard of customer service. If you have a passion for contemporary art and a knack for retail management, this position offers a unique chance to contribute to a vibrant cultural environment while engaging with a diverse audience.

Benefits

Complementary tickets to ICA exhibitions

Cinema screenings and events

Annual season ticket loan

Discount in bookshop cafe and editions

Qualifications

• Proven experience in retail management and customer service.
• Familiarity with retail software and e-commerce platforms is essential.

Responsibilities

• Manage daily operations of the bookshop and retail space.
• Curate book and merchandise selection in line with ICA's mission.
• Supervise staff and ensure excellent customer service.

Skills

Retail Management

Customer Service

Merchandising

Stock Control

Retail Software (Booksolve, Shopify, Spektrix)

Knowledge of Contemporary Art and Culture

Tools

Booksolve

Shopify

Spektrix

Job description

Bookstore Retail Manager

Reference: OCT20244388

Expiry date: 18:00, Mon, 11th Nov 2024

Location: London

Benefits: Complementary tickets to ICA exhibitions, cinema screenings and events as well as an annual season ticket loan and discount in our bookshop cafe and editions.

Responsibilities:

• Manage the day-to-day operations of the bookshop and retail space, including editions and merchandise.
• Curate the selection of books, merchandise, and editions in collaboration with ICA’s programming teams, ensuring alignment with exhibitions, events, and the ICA’s mission.
• Oversee stock management, ordering, pricing, and product displays.
• Develop and implement sales strategies to maximize revenue from retail offerings.
• Collaborate with artists and creators to develop exclusive ICA merchandise and editions.
• Coordinate book launches and talks in relation to liaising with publishers, audience engagement strategy, and income generation targets.
• Supervise and train retail staff, ensuring excellent customer service.
• Manage online retail platforms, ensuring smooth sales and fulfilment processes.
• Prepare and analyse sales reports, set targets, and monitor performance against KPIs, identifying areas for improvement and revenue growth.
• Work closely with the Finance team for reconciliation and stock management.

Skills & Experience:

• Proven experience in retail management, including merchandising, stock control, and customer service.
• Experience with retail software (e.g., Booksolve, Shopify, Spektrix) and e-commerce platforms.
• Knowledge of contemporary art and culture is desirable.