Retail Manager - Covent Garden

Nestlé Nespresso SA; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a leading company as a Boutique Leader in Covent Garden, London. You'll be responsible for the boutique's operations, ensuring exceptional customer service and driving commercial success. This role offers a competitive salary, bonus potential, and excellent benefits, including a Nespresso coffee machine and monthly capsule allowance.

Benefits

Pension Scheme

Monthly Capsule Allowance

Nespresso Coffee Machine

25 Days Holiday

Qualifications

• Experience in retail as a Store Manager/Assistant Manager.
• Proven track record of delivering exceptional customer service.

Responsibilities

• Drive daily operations and commercial success of the boutique.
• Champion a culture of outstanding service and quality customer experience.
• Inspire and lead your team effectively.

Skills

Customer Service

Communication

Interpersonal Skills

Education

Retail Management Experience

Job description

Join to apply for the Retail Manager - Covent Garden role at Nestlé Nespresso SA

Join to apply for the Retail Manager - Covent Garden role at Nestlé Nespresso SA

Get AI-powered advice on this job and more exclusive features.

Position Snapshot

Nespresso

Job Title: Retail Manager (Boutique Leader)

Location: Covent Garden, London

Salary: Attractive Salary plus potential bonus, pension and excellent benefits including Nespresso Coffee Machine and monthly capsule allowance.

Championing diversity and inclusion is so important to us; when we embrace different perspectives and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business.

At Nestlé we are proud to support and provide equality of opportunity that supports employees to effectively blend their work life and commitments through hybrid and flexible working arrangements, so speak to us to understand what this could look like for you.

Position Summary

We’re looking for an inspiring and empowering Boutique Leader for our brand new opening in Covent Garden, London. Responsible for the entire daily operations of the Boutique, you will drive our culture of elevated customer experience, empower your team to communicate our brand purpose, vision and stories to exceed the expectations of every customer, whilst optimising the commercial success of the boutique.

Our Story

Nespresso is a name synonymous with luxury, innovation and sustainability. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we’ve responded to consumers’ increasing appreciation for our quality coffee and our year-on-year growth is testament to the quality of our offering. Now we’d like you to be a part of our Nespresso story, be passionate about our coffee, our customers and how we are evolving.

At Nespresso, doing is everything: we produce the finest coffee that preserves the best of our world. We are committed to Reducing, Reusing and Recycling: making coffee a force for good. Nespresso is humbled to be joining a group of enterprises who are pioneering in their commitment – going beyond sustainability and balancing purpose with profit. The B Corp certification process evaluates performance that demands the highest standards of verified social and environmental performance, public transparency, and legal accountability to balance purpose and profit. B Corp is more than a certification – it’s a movement. For Nespresso, B Corp certification reflects 30 years of commitment to sustainability

A day in the life of a Boutique Leader…

• Taking ownership of the overall commercial success of the boutique.
• Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
• Being a proud and passionate brand ambassador for the Nespresso brand.
• Inspiring your team to be the best they can be, being supportive, caring and leading by example.
• Strategic planning and execution of business goals with internal and external stakeholder management
• Creating and developing local relationships with other retailers and local businesses
• Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
• Responsible for the safe and compliant day to day operations of the Boutique
  
  

Take responsibility, show motivation and in return you can expect great opportunities.

What will make you a successful Boutique Leader?

As the leading brand ambassador of your boutique, you’ll have the passion to lead your boutique to commercial success and the care to cultivate a team who promote our unique brand experience and Nespresso Story. Whether customers want an intense Stormio or a fruity cup of Toccanto, your team will exceed the expectations of every customer and have the panache to provide a taste of luxury.

We’re looking for a Boutique Leader to help continue our retail growth and success.

• You’ll have experience of working in the retail sector as a Store Manager/Assistant Manager but we are happy to consider those from a different background who have the required skill-set.
• You’ll have a proven track record of delivering exceptional customer service utilising your communication and interpersonal skills.
• You’ll be able to rapidly build strong, working relationships with your customer base and be happy to support and challenge where needed.
• Previous experience making key decisions and action planning to drive results.
• Previous line manager experience and knowledge of HR best practice.
  
  

What We’ll Offer You

What can we offer in return? Great benefits you’d expect from a business the size of Nestlé – in the shape of a competitive salary and benefits package, bonus scheme, 25 days holiday plus statutory holidays, pension scheme and a real focus on personal development and growth.

We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.

At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé (nestle.co.uk)

We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration process. Be yourself, everyone else is taken!

#Nespresso

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Food and Beverage Services

Referrals increase your chances of interviewing at Nestlé Nespresso SA by 2x

Get notified about new Retail Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Assistant Manager - London Bridge (Full-Time 40 hours)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

UGG Flagship Assistant Store Manager - Knightsbridge

London, England, United Kingdom 2 weeks ago

Store Manager - Max Mara Corner Department Stores - London

London, England, United Kingdom 2 weeks ago

Store Manager, LEGO Flagship Store - Leicester Square

London, England, United Kingdom 1 day ago

Store Manager - Harrods London - FT m/w/d

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

Join Our Location Manager Community - London & South West Stores

Greater London, England, United Kingdom 11 months ago

Store Manager | Aesop Shepherd's Bush II, London | Full Time

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Assistant Store Manager- London Marylebone

Assistant Store Manager - London Harrods

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 weeks ago

Assistant Store Manager (M/F) - Opening in London (Sloane) October 2025 - CDI full time

London, England, United Kingdom 6 hours ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.