Bookings & Partnerships Coordinator

People First; England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Eye Care Vouchers

Blue Light Card

Cycle to Work Scheme

Flu Vaccination Voucher

Employee Referral Scheme

Workplace Pension

Simply Health Package

Paid Volunteer Days

Job summary

The Housing Network in the United Kingdom is seeking a motivated Bookings Administrator to join our office-based team in a role that supports placements from Local Authorities across self-contained and HMO properties. You will be the frontline liaison with Local Authority partners and internal teams, ensuring accurate bookings and smooth operations.

Key attributes include excellent customer service, meticulous attention to detail, and the ability to stay calm under pressure while handling

Qualifications

• Strong grasp of customer service excellence.
• Excellent attention to detail.
• Ability to work in a fast-paced environment.
• Confident communicator with excellent written and verbal skills.
• Empathetic and calm under pressure when handling sensitive enquiries.
• Strong relationship-building skills with colleagues, partners and residents.

Responsibilities

• Work as part of a team that arranges placements from over 100 Local Authority partners across self-contained and HMO properties.
• Liaising with field-based teams and ensuring reservations operate smoothly and effectively.
• Act as the first point of contact for Local Authority partners.
• Maximise revenue through accurate bookings.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Assist managing a shared-inbox.

Skills

Customer service

Attention to detail

Fast-paced environment

Confident communicator

Empathetic under pressure

Relationship-building

Job description

The Housing Network in the United Kingdom is seeking a motivated Bookings Administrator to join our office-based team in a role that supports placements from Local Authorities across self-contained and HMO properties. You will be the frontline liaison with Local Authority partners and internal teams, ensuring accurate bookings and smooth operations.

Key attributes include excellent customer service, meticulous attention to detail, and the ability to stay calm under pressure while handling