Bookings Administrator

The Housing Network; England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Eye Care Vouchers

Blue Light Card

Cycle to Work Scheme

Flu Vaccination Voucher

Employee Referral Scheme

Workplace Pension

Simply Health Package

Paid Volunteer Days

Job summary

The Housing Network in the United Kingdom is seeking a motivated Bookings Administrator to join our office-based team in a role that supports placements from Local Authorities across self-contained and HMO properties. You will be the frontline liaison with Local Authority partners and internal teams, ensuring accurate bookings and smooth operations.

Key attributes include excellent customer service, meticulous attention to detail, and the ability to stay calm under pressure while handling

Qualifications

• Strong grasp of customer service excellence.
• Excellent attention to detail.
• Ability to work in a fast-paced environment.
• Confident communicator with excellent written and verbal skills.
• Empathetic and calm under pressure when handling sensitive enquiries.
• Strong relationship-building skills with colleagues, partners and residents.

Responsibilities

• Work as part of a team that arranges placements from over 100 Local Authority partners across self-contained and HMO properties.
• Liaising with field-based teams and ensuring reservations operate smoothly and effectively.
• Act as the first point of contact for Local Authority partners.
• Maximise revenue through accurate bookings.
• Collaborate with cross-functional teams to ensure seamless service delivery.
• Assist managing a shared-inbox.

Skills

Customer service

Attention to detail

Fast-paced environment

Confident communicator

Empathetic under pressure

Relationship-building

Job description

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities.

We are in an exciting period of growth and have risen to 200th in the FT1000 Fastest Growing Companies in Europe! Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference.

We are a team that is absolutely committed to innovate, excel and be dependable in all that we do.

Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Bookings Administrator

Working Schedule: Monday - Friday, 09:00 - 17:30 (Fully office-based)

We are the Housing Network (THN), a purpose‑led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Bookings Administrator, looking to join at an exciting time of growth and be part of an organisation that makes a difference?

If so, please take a look into the details below.

About you:

• Strong grasp of customer service excellence
• Excellent attention to detail
• Ability to work in a past paced environment
• Confident communicator with excellent written and verbal communication skills
• Empathetic and calm under pressure, especially when handling sensitive enquiries
• Strong relationship‑building skills with colleagues, partners, and occupiers

What you’ll be doing:

• Work as part of a team that arranges placements from over 100 Local Authority partners across self‑contained and HMO properties
• Liaising with our field‑based teams and will be responsible for ensuring that the reservations operate as smoothly and effectively as possible
• Act as the first point of contact for Local Authority partners
• Maximise revenue through accurate bookings
• Collaborate with cross‑functional teams to ensure seamless service delivery
• Assist managing a shared‑inbox

What you’ll receive:

Salary - £28,000
23 days of annual leave
Blue Light Card

• Eye Care Vouchers
• Cycle to Work Scheme
• Flu Vaccination Voucher
• Blue Light Card
• Employee Referral Scheme
• Workplace Pension
• Simply Health Package
• Paid Volunteer Days

We believe our values should reflect in our behaviour towards our colleagues, partners and residents while we work to achieve our Strategy 2024>29.These values are to be; Innovative, Dynamic, Dependable, Respectful, and Kind.
The Housing Network is committed to eliminating discrimination and encouraging diversity amongst the workforce.
We aim to be an equal opportunities employer and we are determined to ensure no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
As an employer we welcome applications from candidates with lived experience, demonstrating our commitment to capturing the value of “expertise by experience” and providing More than a Voice for our residents.
All job offers are subject to a DBS check (level to be advised through the hiring process) and references.
The Housing Network is unable to offer visa sponsorship for this position. Applicants must already have the legal right to work in the UK to be considered.
We do not use AI to make hiring decisions. All screening, shortlisting and selection decisions are made by our recruitment team and hiring managers.

259 Capability GreenLutonBedfordshireLU1 3LUUnited Kingdom