Bookings Officer

Travail Employment Group; Burgess Hill; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Free parking

Hybrid working

Flexible working hours

Job summary

Travail Employment Group is assisting a busy community centre in Burgess Hill to recruit a part-time Bookings Officer to oversee the bookings process for the hall and meeting rooms.

This administrative role involves liaising with clients, issuing forms and invoices, promoting the venue, and visiting the site for ad-hoc bookings and tours. The position requires local residence, reliability and strong attention to detail; flexible, hybrid working with 5 hours per week across several days.

Qualifications

• This role requires someone that lives locally in Burgess Hill and is highly reliable.
• Due to the flexible nature of this role, you will need to be very responsible; able to manage enquiries and bookings procedures for a few hours every 1-2 days.

Responsibilities

• Answer phone messages, emails, website enquiries and social media messages relating to bookings enquiries.
• Issue bookings forms, and terms and conditions for hiring the facility.
• Ensure diaries are kept up to date, ensuring the treasurer and caretaker both have up to date copies and relevant details are highlighted that need their attention.
• Issue reports for the Executive committee
• Promote the business to regular hirers regarding ongoing bookings
• Meet prospective customers at the venue to provide tours and options available
• Ensure key holders details are kept up to date
• Issue invoices
• Handle social media posts and promote upcoming events

Job description

Bookings Officer

Burgess Hill, Permanent, 15 p/h, Part time, 5 hours per week over 7 days, flexible working hours, hybrid role.

The Role

We are delighted to be supporting a busy, local community centre in their search for a Bookings Officer to oversee the entire bookings process for the hall and meeting rooms. This is an administrative position that will see you liaising with multiple parties, handling all bookings correspondence and having an onsite presence to promote the venue.

• Answer phone messages, emails, website enquiries and social media messages relating to bookings enquiries
• Issue bookings forms, and terms and conditions for hiring the facility
• Ensure diaries are kept up to date, ensuring the treasurer and caretaker both have up to date copies and relevant details are highlighted that need their attention
• Issue reports for the Executive committee
• Promote the business to regular hirers regarding ongoing bookings
• Meet prospective customers at the venue to provide tours and options available
• Ensure key holders details are kept up to date
• Issue invoices
• Handle social media posts and promote upcoming events

Requirements

This role requires someone that lives locally in Burgess Hill and is highly reliable. Due to the flexible nature of this role, you will need to be very responsible; entrusted with keeping on top of all enquiries and bookings procedures, for at least an hour, every 1-2 days. This is an important role for the business, and excellent attention to detail is essential. This will be a highly administrative role requiring high accuracy levels and organisational skills with multiple bookings happening simultaneously, several times a day.

The successful candidate will also need to be available to visit the venue to open up for adhoc bookings, as well as provide tours to prospective customers, so living locally is essential.

Company Information

This is a company that is at the centre of the community and provides a place for both local people, organisations and businesses to connect.

Package

• Burgess Hill
• Permanent
• 15 per hour
• 5 hours over 7 days a week (not every day)
• Flexible working hours and hybrid working
• Free parking