Call Handler / Business Support Administrator

Placrrecruitment Co; Peacehaven; On-site; GBP 13,776 - 19,286; Part time

Job summary

Our Client in Peacehaven is seeking an experienced Call Handler / Business Support Administrator for a part-time role. You will join a friendly team, handling calls, updating CRM systems, and booking appointments. The role offers flexible hours including Mondays and Fridays, with Thursday afternoons, in a fast-paced environment.

The successful candidate will deliver professional customer service across various sectors, maintain accurate records, and adapt quickly to new systems and processes.

Qualifications

• Experience in telephone-based customer service or call handling.
• Excellent communication skills with telephone manner.
• Strong computer literacy and quick learner for new systems.
• Experience using CRM systems is advantageous.
• Excellent attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Professional, friendly and positive attitude.
• Flexibility to work additional hours and cover during school holidays.

Responsibilities

• Answer incoming calls professionally on behalf of multiple clients.
• Take accurate messages and forward promptly to clients.
• Book appointments and manage diaries.
• Update and maintain multiple CRM systems.
• Process payments on behalf of clients.
• Follow up enquiries, leads and outstanding payments.
• Respond to customer enquiries via telephone and email.
• Handle complaints and issues professionally.
• Maintain accurate records and call logs.
• Learn and work across multiple sectors and systems.

Skills

Telephone-based service

Excellent communication

Computer literacy

CRM experience

Attention to detail

Multitasking

Professional attitude

Flexibility

Holiday cover

Job description

Our Client is an award-winning telephone answering and business support company, proudly supporting over 100 businesses across a wide range of industries.

They act as an extension of their clients' businesses, providing professional call answering, diary management, CRM updates, appointment booking, payment processing, lead chasing and administrative support.

Our team works across more than 30 different CRM systems for our clients, alongside our own in-house systems, making this a varied, fast-paced and rewarding role.

The Role

We are looking for an experienced and confident Call Handler / Business Support Administrator to join our friendly team in Peacehaven on a Part time Basis Monday & Friday -5pm & Thursday Afternoon.

This is much more than a traditional telephone answering role. You will become an extension of our clients' businesses, ensuring every caller receives exceptional customer service.

Key Responsibilities

• Answer incoming calls professionally on behalf of a variety of businesses.
• Take accurate messages and forward them promptly to clients.
• Book appointments and manage diaries.
• Update and maintain multiple CRM systems.
• Process payments on behalf of clients.
• Follow up enquiries, leads and outstanding payments where required.
• Respond to customer enquiries via telephone and email.
• Handle complaints and issues professionally and efficiently.
• Maintain accurate records and call logs.
• Learn and work across multiple business sectors and systems.

About You

The successful candidate will have:

• Previous experience in a telephone-based customer service or call handling role.
• Excellent communication skills and telephone manner.
• Strong computer literacy and confidence learning new systems quickly.
• Experience using CRM systems (experience with multiple systems is advantageous).
• Excellent attention to detail and accuracy.
• The ability to multitask and work in a fast-paced environment.
• A professional, friendly and positive attitude.
• Flexibility to work additional hours when required.
• Availability to provide additional cover during school holidays, as this is when the majority of our additional staffing requirements arise.

What We Offer

• A friendly and supportive working environment.
• Full training on our clients and systems.
• The opportunity to work with over 100 different businesses.
• A varied role where no two days are the same.
• Additional hours available throughout the year.
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