Bookings Coordinator *Internal Vacancy*

Sheffield; Sheffield; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a part-time Bookings Co-ordinator for its CAMHS Mental Health Support Team. The role involves managing appointment bookings, handling telephone enquiries in a busy contact centre, and ensuring appointments align with Trust waiting time standards.

You will use rotas and run reports from IT systems to support smooth operations, working effectively in a team while able to work independently.

Qualifications

• 5 GCSEs A-C or equivalent.
• NVQ 3, A Levels or equivalent experience.

Responsibilities

• Provide administrative support to a multi-disciplinary clinical team during the assessment stage of the patient journey.
• Prioritise workload to ensure appointments are booked following Trust waiting time standards and Patient Access Policy.
• Follow defined procedures to optimise clinical capacity and help the Trust meet local and national waiting time targets.

Skills

NHS clerical

Customer care

SystmOne

Referral processing

KPIs

Education

5 GCSEs A-C or equivalent

NVQ 3, A Levels or equivalent

Tools

SystmOne

Job description

Sheffield Children’s NHS Foundation Trust

Bookings Coordinator *Internal Vacancy*

The closing date is 29 October 2026

Secondment 12 months | Part-time: 30 hrs per week | Only open to Sheffield Children's employees only

We are looking for a Bookings Co-ordinator to join our busy CAMHS Mental Health Support Team. You will manage appointment bookings, handling telephone enquiries in a contact centre environment, and ensuring appointments align with Trust waiting time standards. You will also use rotas and run reports from IT systems to support smooth operations.

You will enjoy being in a team environment, with the confidence to work independently, be customer focussed and a confident communicator. An organised approach, with competent IT skills is necessary .

You will be based at Centenary House (S6) with a requirement to cover at other sites, if needed.

If you'd like to join our supportive team at Sheffield Children's, we look forward to your application!

Main duties of the job

Reporting into the Operational Support Manager, your responsibilities will include:

• Provide administrative support to a multi-disciplinary clinical team during the assessment stage of the patient journey.
• Prioritise workload to ensure appointments are booked following Trust waiting time standards and Patient Access Policy, with guidance from the Team Leader/Admin Manager when needed.
• Follow defined procedures to optimise clinical capacity and help the Trust meet local and national waiting time targets.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary this year, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 4159 using the CASCOT coding tool. Under current Home Office guidance for further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

Person Specification

Qualifications and Training

• 5 GCSEs A-C or equivalent
• NVQ 3, A Levels or equivalent experience

Experience

• Experience of working within an NHS clerical setting
• Experience of good customer or patient care
• Experience with working with different computer software and information systems
• Experience of working within a bookings setting
• Experience of using SystmOne
• Experience of referral processing and clinic coordination
• Experience working to KPIs

Knowledge and Skills

• Good time management skills with the ability to work to prioritise work according to deadlines
• Ability to engage with and motivate others
• High standard of accuracy
• Able to work as part of a team and under own initiative
• Knowledge of waiting list processes and practices
• Knowledge and understanding of the 18 week Referral to Treatment standards

Personal Attributes

• Adaptable to change
• Effective team worker
• Self-motivated
• Keen to develop skills and adapt to the needs of the service
• Provides continuity of high standards of work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

£25,760 to £27,476 a yearper annum, pro rata