Service Delivery Manager *Internal Vacancy*

Sheffield; Sheffield; Hybrid; GBP 49,000 - 57,000; Part time

Benefits offered by this job

Generous annual leave

Pension schemes

Health and wellbeing programmes

Exclusive discounts

Job summary

Sheffield Children’s NHS Foundation Trust is seeking a Service Delivery Manager to join a busy NHS management team in Sheffield. The role focuses on service planning, performance, and information analysis to drive improvements and patient outcomes.

You will work with clinical and admin teams, lead data validation, and help refine pathways and SOPs while supporting governance and risk mitigation. This is a part-time internal vacancy with a 2026 closing date.

Qualifications

• First Degree or equivalent relevant professional qualification.
• Evidence of Continuing Professional Development.
• PRINCE2 practitioner certificate / other formal project management training.

Responsibilities

• Support operational service planning, defining performance measures, and analysing information to support service improvement.
• Manage clinical establishment, recruitment, and budgets.
• Lead data validation processes and monitor service progress against work plans.
• Improve the Patient Tracker List meeting and related processes.
• Develop Standard Operating Procedures (SOPs), refine admin processes, and support clinical colleagues in documenting pathways.
• Lead governance efforts, ensuring incident lessons are implemented and risks are documented and mitigated.
• Collaborate with clinical and admin teams to optimise the Patient Administration System (EDMS & Careflow)

Skills

Leadership

Management

Data analysis

Performance reporting

Governance

Budgeting

Education

First Degree

CPD

PRINCE2

Tools

MS Office

EDMS & Careflow

Job description

Sheffield Children’s NHS Foundation Trust

Service Delivery Manager *Internal Vacancy*

The closing date is 30 October 2026

Permanent | Part Time | Only open to Sheffield Children's Employees | Proposed interview date: Tuesday 17-Nov-2026

An exciting opportunity has arisen to embrace a new challenge and gain invaluable experience as part of a busy and dynamic NHS management team at Sheffield Children's NHS Foundation Trust. You will develop a diverse range of leadership and management skills.

You will work with clinical teams, having a key operational role in service planning, performance management and information analysis, supporting clinical governance as you steer our services toward improvement and development. The post holder will be responsible to the Associate Director for the Care Group CWAMH (Community Wellbeing and Mental Health Services)

We are looking for an enthusiastic, highly organised individual with excellent IT and reporting skills to play a vital part in maximising service delivery and improving patient outcomes.

So, if you're educated at degree level, self-motivated, and driven to make service improvements and manage complex operational demands; get ready to take a step forward in your NHS career.

Main duties of the job

Your responsibilities will include:

• Support operational service planning, defining performance measures, and analysing information to support service improvement.
• Manage clinical establishment, recruitment, and budgets.
• Lead data validation processes and monitor service progress against work plans.
• Improve the Patient Tracker List meeting and related processes.
• Develop Standard Operating Procedures (SOPs), refine admin processes, and support clinical colleagues in documenting pathways.
• Lead governance efforts, ensuring incident lessons are implemented and risks are documented and mitigated.
• Collaborate with clinical and admin teams to optimise the Patient Administration System (EDMS & Careflow)

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

• generous annual leave and pension schemes
• health and wellbeing programmes
• exclusive discounts

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

****We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.****

This role has been assigned occupation code 1171 using the CASCOT coding tool. Under current Home Office guidance for further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit: Skilled Worker visa: Your Job GOV.UK.

Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

Person Specification

Qualifications and Training

• First Degree or equivalent relevant professional qualification
• Evidence of Continuing Professional Development
• PRINCE2 practitioner certificate / other formal project management training

Experience

• Business management systems development and implementation experience
• Effectively managing complex organisational change
• Multidisciplinary and multi-agency collaborative working
• Leading and managing individuals / teams to achieve challenging objectives
• A thorough knowledge of the environment in which the Trust operates including structural, financial and capacity issues, both internal and external to the NHS
• Hold a senior management position in an acute NHS Trust

Knowledge and Skills

• Ability to lead and work collaboratively with a diverse range of people; at various levels of seniority, from all professional disciplines, and different public and private sector organisations
• Evidence of working with numerical and other data, and ability to analyse, interpret and present multi -stranded complex data in appropriate forms
• Excellent ability to motivate staff and generate action where the post holder does not have direct line accountability
• Evidence of interpreting complex information, including benchmarking data leading to strategic and operational decision making
• Ability to develop and implement strategic and tactical plans
• Evidence of the development of services using a partnership approach, including patient carer/ involvement

Personal Attributes

• Highly self-motivated with personal stamina, drive and resilience.
• Good working knowledge and experience of mainstream word processing, spreadsheet, e-mail and presentation software, preferably MS Office
• Good knowledge and understanding of the functionality and operation of hospital patient information and management systems
• Ability to develop and interpret financial plans of service developments / cases of need

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

£49,387 to £56,515 a yearper annum, pro rata