Booking & Scheduling Assistant

Northern Care Alliance NHS Foundation Trust; Rochdale; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Fantastic annual leave

Flexible working opportunities

Protected hours for health and Wellbe(

Job summary

Northern Care Alliance NHS Foundation Trust in Rochdale is seeking a Band 2 Booking & Scheduling Assistant to support the Rochdale Infirmary appointments team. The role combines office and home working on a rota basis after training, with a range of Monday to Friday daytime shifts.

You will receive referrals, book and amend appointments via phone, text or email, and answer general enquiries from patients. We are looking for someone with confident IT skills, a good telephone manner, clear

Qualifications

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively
• Strive to give our patients an excellent customer service
• Be enthusiastic, confident, and committe

Responsibilities

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

Job description

An exciting opportunity has opened up for a Band 2 Booking & Scheduling Assistant to join us at Rochdale Infirmary.

With demand on our services at an all time high the role our department provides has never been more critical.

We Will Give You

• The chance to make a difference to people in our local communities
• A mix of both office and home on a rota basis once training is complete
• A range of Monday to Friday daytime shifts
• Career development opportunities

As a Booking & Scheduling Assistant your main duties will cover:

• Receiving and processing patient referrals
• Booking and changing appointments for patients either via a phone call, a text message, or an email
• Answering and signposting general enquiries from patients calling our appointments line

To Do This We Need You To

• Be confident using a computer and Microsoft Office
• Have an excellent telephone manner
• Be able to communicate effectively
• Strive to give our patients an excellent customer service
• Be enthusiastic, confident, and committe

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we’re always looking for people who demonstrate our three core values - care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package.

• a fantastic annual leave allowance
• flexible working opportunities
• protected hours for health and wellbeing activities

helping you to achieve more personal downtime and a better work-life balance.