Booking Officer / Support Secretary - Urology

NHS; Bradford; On-site; GBP 25,000; Full time

Job summary

An established industry player in healthcare is looking for a dedicated Booking Officer/Secretary to join their Urology team. This full-time position involves managing patient pathways, booking appointments, and supporting senior medical secretaries. With a commitment to high-quality healthcare, the organization offers a supportive environment where your skills will contribute to outstanding patient care. If you are organized, motivated, and have a passion for healthcare, this is the perfect opportunity to elevate your career in a dynamic setting.

Benefits

Staff Gymnasiums

Excellent Pension Scheme

Childcare Advice

Qualifications

• Experience in general office administration and teamwork.
• Ability to meet deadlines and maintain systems.

Responsibilities

• Manage patient pathways and book appointments.
• Assist senior secretaries with correspondence and bookings.

Skills

Organisational Skills

Time Management

IT Skills

Communication Skills

Interpersonal Skills

Computer Literacy

Customer Care

Education

4 GCSEs A-C including English and Maths

NVQ Level 2 or equivalent

Tools

Microsoft Office

Job description

Job summary

Closing Date: 5th May (this may change depending on response)

Shortlisting to take place after closing date: commencing 5th May

Interview expected to take place in the week following shortlisting: commencing 12th May

Position Overview

We are seeking a full-time 37.5 hours per week Band 2 Booking Officer/Secretary to join our Urology team.

Role Responsibilities

The Booking Officer will work within a multidisciplinary team, handling patient pathway management, booking appointments, managing telephone and email enquiries, and liaising with medical professionals. The Support Secretary will assist senior medical secretaries and support the consultant team with typing, telephone and email correspondence, and appointment bookings.

Candidate Requirements

• Literate and numerate with excellent organisational, time management, and IT skills.
• Ability to work independently and with high standards of communication and interpersonal skills.
• Enthusiastic, motivated, and pride in work.

NHS experience is essential.

Additional Information

If you possess the skills, experience, and drive to contribute to a trust committed to safe, high-quality healthcare, we look forward to your application.

We offer staff gymnasiums, an excellent pension scheme, and childcare advice.

About Us

Bradford Teaching Hospitals is dedicated to outstanding care, research, education, and development, with state-of-the-art facilities including a neonatal suite, ICU, A&E, and more. Join us to elevate your career in a supportive environment.

Job Details

• Date posted: 24 April 2025
• Pay scheme: Agenda for Change
• Band: Band 2
• Salary: £24,169 per annum
• Contract: Permanent
• Working pattern: Full-time
• Location: Bradford Royal Infirmary, BD9 6RJ

Job Responsibilities

Please refer to the attached Job Description and Person Specification for detailed responsibilities.

Person Specification

Experience (Essential)

• General office administration
• Teamwork and initiative
• Working in busy office environments
• Meeting deadlines and maintaining systems
• Typing experience

Desirable

• Stock control experience

Skills (Essential)

• Initiative and problem-solving within own area
• Concentration amidst unpredictable patterns
• Excellent written and verbal communication
• Customer care and interpersonal skills
• Computer literacy and accurate keyboard skills
• Flexibility in working hours

Knowledge (Essential)

• IT systems and Microsoft Office
• Employment procedures and standards (ISO9001:2015, health and safety, RIDDOR, COSHH)

Qualifications (Essential)

• 4 GCSEs A-C including English and Maths, NVQ Level 2 or equivalent
• Typing speed and accuracy (to be assessed)
• Shorthand/Speed writing/Minute taking qualifications

Additional Requirements

This role requires a Disclosure and Barring Service check due to the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Bradford Teaching Hospitals NHS Foundation Trust

Address: Bradford Royal Infirmary, BD9 6RJ

Website: https://www.bradfordhospitals.nhs.uk