Clinical Support Officer

Bradford District Care NHS Foundation Trust; Bradford; On-site; GBP 22,000 - 28,000; Full time

Job summary

An established industry player is seeking a passionate clinical support worker to join their Community Dental Service. This role involves providing high-quality dental care to vulnerable patients who cannot access traditional NHS services. The successful candidate will coordinate administrative tasks, support clinicians, and contribute to a positive patient experience. With a commitment to professional development, the organization offers extensive training and a supportive environment. If you are dedicated to making a difference in healthcare and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Increased mileage rates

Health and wellbeing support packages

Development and learning opportunities

Qualifications

• Broad experience in secretarial, administrative, and clerical tasks.
• Excellent customer service skills with direct contact experience.

Responsibilities

• Provide efficient customer-focused reception service.
• Support the dental clinical team with administrative duties.

Skills

Secretarial skills

Customer service

Administrative skills

Communication skills

Time management

Problem-solving

Education

RSA 2 Typing/Word Processing or equivalent

ECDL or equivalent

GCSE grade C or above in English and Mathematics or equivalent

Tools

Microsoft Office (Excel, Word)

Job description

Job summary

The Community Dental service has an exciting opportunity for a clinical support worker. This role is ideal for someone with a passion for working with vulnerable and medically complex patients. As an award winning service we offer high quality dental care to people who are unable to access a 'high street' NHS dentist, due to their additional needs. The post holder will use the dental services clinical system to book patients, liaise with other stakeholder such as dental laboratories, interpreters, patient transport etc. as well as provide administrative support to our Consultants, Specialists, Dentists and Dental Therapists.

There will be the opportunity to enhance your skills to enable you to support our clinicians when using our dental clinical system. The Community Dental Service provides mandatory training and supervision, which will support your progression within the service. We provide a varied and competency based induction programme to support you in your development within the service.

We have seven sites across Bradford and Airedale. Travel across the district is a requirement of the role in order to successfully undertake the range of duties specified within the job description. Therefore, it is essential that applicants have the ability to travel across the district as and when required to meet the needs and demands of the service.

Main duties of the job

To provide and co-ordinate an efficient customer focused reception service to include a range of secretarial, clerical and administrative duties to support the dental clinical team.

Closing Date: 18th May 2025

Shortlisting Date: w/c 19th May 2025

Interviews: 2nd June 2025

About us

Everything we do is underpinned by our core values: -

We Care - We act with respect and empathy, and always value difference

We Listen - We understand people's views and respond to their individual needs

We Deliver - We develop and provide excellent services and support our partners

We will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :

Increase mileage rates for > 3500A wide range of health and wellbeing support packages

A range of internal and external development and learning opportunities

Plus many more.

We are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition Scheme.

BDCFT is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.

The Trust reserves the right to close this position early if a significant number of applications are received.

Job description

Job responsibilities

Please read the attached Job description and person specification for more details about this role.

Right to Work in the UK

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.

Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.

Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.

As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Job description
Job responsibilities

Please read the attached Job description and person specification for more details about this role.

Right to Work in the UK

Applicants should be aware that for any individual who requires a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only. This is an essential requirement of the role, and the Trust is unable to offer you a role if you are unable to meet Trust requirements for sponsorship and Home Office requirements for a visa.

Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.

Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this period.

As a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Person Specification

Experience

Essential

• A broad experience of secretarial, administration and clerical tasks & procedures
• Excellent customer service skills with previous direct contact with customers both by telephone and face to face.
• Experience of work in dental and or medical environment, with a broad knowledge and understanding of medical and dental terminology
• Experience in a busy office environment and can demonstrate initiative and problem solving skills.

Desirable

• Experience of working in General Dental Practice
• The collection of patient charges/accounting procedures

Qualifications

Essential

• RSA 2 Typing/Word Processing or equivalent
• ECDL or equivalent
• GCSE grade C or above in English and Mathematic or equivalent

Desirable

• RSA 3 Typing/Word processing or equivalent
• Customer Service Qualification

Knowledge

Essential

• Proficiency in all Microsoft packages including Excel and Word
• Knowledge of the NHS

Desirable

• Familiarity with Windows based computer software

Skills

Essential

• Ability to use the telephone in a precise, clear manner.
• Ability to analysis information determining the appropriate action and priority.
• Excellent time management skills.
• Excellent computer skills
• Ability to maintain an efficient filing and administrative system
• Good communication - verbal and written
• Ability to clearly and effectively communicate to patients from a diverse population

Desirable

• Word processing skills
• Asian language skills

Person Specification
Experience

Essential

• A broad experience of secretarial, administration and clerical tasks & procedures
• Excellent customer service skills with previous direct contact with customers both by telephone and face to face.
• Experience of work in dental and or medical environment, with a broad knowledge and understanding of medical and dental terminology
• Experience in a busy office environment and can demonstrate initiative and problem solving skills.

Desirable

• Experience of working in General Dental Practice
• The collection of patient charges/accounting procedures

Qualifications

Essential

• RSA 2 Typing/Word Processing or equivalent
• ECDL or equivalent
• GCSE grade C or above in English and Mathematic or equivalent

Desirable

• RSA 3 Typing/Word processing or equivalent
• Customer Service Qualification

Knowledge

Essential

• Proficiency in all Microsoft packages including Excel and Word
• Knowledge of the NHS

Desirable

• Familiarity with Windows based computer software

Skills

Essential

• Ability to use the telephone in a precise, clear manner.
• Ability to analysis information determining the appropriate action and priority.
• Excellent time management skills.
• Excellent computer skills
• Ability to maintain an efficient filing and administrative system
• Good communication - verbal and written
• Ability to clearly and effectively communicate to patients from a diverse population

Desirable

• Word processing skills
• Asian language skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bradford District Care NHS Foundation Trust
Address

TBC

Bradford District

BD18 3LD

Employer's website