Frontline Assessment Centre Coordinator - Customer Experience

Serco; Cambridge; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Contributory pension (up to 6%)

Life insurance

25 days annual leave + bank holidays

Employee Assistance Programme

Job summary

Serco in Cambridge is seeking a Site Coordinator to be the first point of contact for customers attending the Assessment Centre. You will prepare daily sessions for telephone, video and face-to-face assessments, ensure records are accurate, and manage capacity to keep waiting times under 30 minutes.

The role requires good communication, planning, and a patient, customer-focused approach. You will support Functional Assessors, handle admin tasks, and participate in health and safety at the site

Qualifications

• BPSS security clearance is required to undertake this position.
• Excellent communication and interpersonal skills are essential.
• Strong planning and organisational abilities.
• Experience in a customer-facing environment is required.
• Resilience and problem-solving mindset.
• Clear attention to detail and documentation.
• Ability to work effectively as part of a team.
• Willingness to travel to alternate Assessment Centres as needed.

Responsibilities

• Act as the front face of Serco and manage the customer experience at the Assessment Centre.
• Prepare daily sessions for telephone, video and face-to-face assessments, ensuring records are accurate and capacity meets demand.
• Manage daily appointment sessions and liaise with assessors to prevent cancellations and keep waiting times under 30 minutes.
• Coordinate with the scheduling back-office team to keep health professionals' diaries full.
• Provide support to customers with questions and expenses-related enquiries.
• Ensure the Assessment Centre is stocked and ready each day, ordering supplies as needed.
• Perform general admin duties and support Functional Assessors.
• Assist with site-wide health and safety tasks and act as a first aider.

Skills

BPSS clearance

Communication

Planning & organization

Customer facing experience

Resilience

Attention to detail

Teamwork

Travel willingness

Tools

Microsoft Office

Job description

Serco in Cambridge is seeking a Site Coordinator to be the first point of contact for customers attending the Assessment Centre. You will prepare daily sessions for telephone, video and face-to-face assessments, ensure records are accurate, and manage capacity to keep waiting times under 30 minutes.

The role requires good communication, planning, and a patient, customer-focused approach. You will support Functional Assessors, handle admin tasks, and participate in health and safety at the site