Central Bookings Coordinator: Upsell & Diary Optimiser

Lane7 - Head Office Sales; Tees Valley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

28 days holiday per year (Plus 1 day/年

Private health insurance & Vitality

Company pension contribution

Free bowling and activities for you &

25% off food and drink

Team social activities

Annual team awards party

Refer a friend scheme

Cycle2Work scheme

Job summary

Qualifications

• Experience in hospitality, leisure, reservations, events or guest services.
• Experience using booking platforms (Bookeditor or similar).
• Strong organisational and administrative skills with attention to detail.
• Commercial mindset with ability to upsell and maximise booking value.
• Able to work evenings and weekends.
• Excellent written and verbal communication.

Responsibilities

• Manage incoming group booking enquiries for up to 29 guests across multiple channels.
• Respond promptly to enquiries, delivering a positive first impression of Lane7.
• Escalate enquiries over 29 guests to Corporate Sales Manager per internal processes.
• Follow up enquiries and provisional bookings to maximise conversion.
• Accurately input booking details into Bookedit with complete information.
• Recommend upsell experiences, packages and food/drink options to boost value.
• Convert enquiries into confirmed bookings by communicating options clearly.

Skills

Strong organisational skills

Attention to detail

Commercial mindset

Proactive problem solving

Written and verbal communication

Multi-venue diary management

Tools

Bookeditor

Job description