Radiology Patient Pathway Assistant - Receptionist / Booking Clerk

NHS; Basildon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a Receptionist / Patient Pathway Assistant to join their busy Radiology Admin Team. The role involves handling patient queries, booking appointments, and providing excellent customer service. Ideal candidates will have strong communication skills and experience in a healthcare setting. Flexible working hours are available, and training will be provided for the right individual.

Benefits

Flexible working opportunities

Access to training

Qualifications

• Experience in working with the public.
• Experience as a receptionist in NHS or Healthcare environment.

Responsibilities

• Perform specialized reception cover and booking appointments.
• Deal with queries face to face and over the phone.
• Check in and out patients, booking appointments.

Skills

Customer Service

Telephone Skills

Computer Literacy

Multi-tasking

Education

Good level of general education (e.g. GCSEs)

Qualification in administration

Job description

Go back Mid and South Essex NHS Foundation Trust

Radiology Patient Pathway Assistant - Receptionist / Booking Clerk

The closing date is 19 May 2025

Thank you for your interest in the position of Receptionist / Patient Pathway Assistant, please take time to read the job description and person specification attached.

We are looking for an individual with experience and proven skills in reception work, administration and telephone appointment centres.

We are looking for a candidate who has excellent people skills. Youwill join our large, busy and friendly Radiology Admin Team.

The role will include performing specialised reception cover, booking specialised Imaging appointments and administrative duties, also dealing with queries face to face and over the phone. You will be front line in meeting and welcoming patients, visitors and staff to the department and therefore you must be confident in dealing with people at all levels.

This role will be cover the Basildon Hospital site, which include Thurrock Community Diagnostic Centre, Orsett Hospital, Brentwood Community Hospital and St Andrews Billericay.

The ideal candidate will have these desired skills and attributes, but training will also be given;

• Experience in working in a patient / customer facing role.
• Excellent telephone manner.
• Work accurately and calmly under pressure.
• High level of computer literacy.
• To be able to multi-task.
• Flexibility to cover colleague absence
• Flexibility to change days / hours if needed.

Please be aware this may close early due to the number of applications.

Main duties of the job

The Job is 37.5 hours per week, we work various shifts over Monday to Sunday, different shift patterns and weekend work applies to this role. Our department is open from 8am to 8pm, and an example of different shifts could be 8am-4pm, 9am-5pm, 12pm-8pm, all shifts will be on a rota.

The role will cover different reception areas and a call centre within the main Basildon site and 4 offsite locations where we run services, they are;

• Ultrasound Department
• CTC Reception
• Courtyard MRI and CT
• Maternity Ultrasound reception
• Brentwood Community Hospital, X-ray Department
• Thurrock Community Diagnostic Centre, Imaging Department

This role will be based at Basildon Hospital, but you may be at times required to cross site cover at one of our other sites - Southend or Broomfield Hospital.

The main duties of this role will include Reception work - checking in and out patients, dealing with patient queries, and booking appointments.

About us

Mid and South Essex NHS Foundation Trust is now one of the largest in the country, with a workforce of approximately 15,000 who serve a population of 1.2 million people.

We work together, and in conjunction with MSE Health and Care Partnership, to deliver excellent local and specialist services, to improve the health and wellbeing of our patients in a compassionate way, and provide a respectful, but vibrant place for staff to develop, innovate and build careers.

From facilities through to consultant specialists we want to be the best, to achieve this we need to recruit not just those who are the finest in their field but also those who have the potential to be. Yes, experience is important but so is outlook - if you are dynamic, forward-thinking and enthusiastic we want you to join us.

We not only offer you a good working environment with flexible working opportunities, but also the opportunity to develop your career with access to appropriate training for your job and the support to succeed and progress

Job responsibilities

Are you looking for an exciting role as our Receptionist / Booking Clerk using your unique qualities, then we want to hear from you?

For full details about this varied and rewarding role, please see attached job description

Person Specification

Education

• Good level of general education e.g. GSCEs or equivalent
• Good literacy - demonstrated through minimal mistakes on application
• Qualification in administration

Experience

• Experience of working with the public
• Experience of working as receptionist in NHS or Healthcare environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Mid and South Essex NHS Foundation Trust

£25,427 a yearper annum (pro rata for part time)

Contract

Permanent

Working pattern

Full-time,Part-time,Job share,Flexible working,Compressed hours