CAU Booking Clerk - Paediatrics

Maidstone and Tunbridge Wells NHS Trust; Royal Tunbridge Wells; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider is seeking a Paediatric Booking Clerk for the Clinical Assessment Unit at Tunbridge Wells Hospital. This full-time role involves managing outpatient appointments, liaising with patients, and supporting the paediatric gastro team. Ideal candidates will have strong communication skills and administrative experience, with the ability to thrive in a busy environment. Join a dedicated team committed to providing excellent patient care.

Benefits

At least 27 days of annual leave plus public/bank holidays

Membership in the NHS Pension Scheme

Blue Light card eligibility

Qualifications

• Administrative experience required.
• Competent using Microsoft Packages.
• Minimum of 1-year customer care experience.

Responsibilities

• Booking outpatient appointments and managing waiting lists.
• Act as a contact point for patients and clinical colleagues.
• Ensure patient cancellations are re-booked timely.

Skills

Communication

Customer Care

IT Literacy

Organizational Skills

Education

Good standard of general education

NVQ 2 or equivalent experience

Tools

Microsoft Packages

Patient Centre or similar systems

Excel

Job description

Job summary

The Women's and Children's Directorate are looking for a Paediatric Booking Clerk for their Clinical Assessment Unit to work full time in their CAU at the Tunbridge Wells Hospital at Pembury in our small and close knit Paediatric Department.

The role involves the booking of outpatient appointments, answering telephone calls and monitoring waiting lists in line with Trust policy, booking patients in chronological order. There will be some inpatient booking of endoscopy lists also to support our paediatric gastro team.

This is an exciting opportunity to work in this varied role. You will need excellent communication skills and be dedicated to providing an efficient and effective service. You will work closely with members of the Paediatric [both clinical & administrative] teams and also other members of the CAU team to ensure patients are seen in a timely manner.

You will be IT literate, able to meet deadlines and have an attention to detail. Knowledge of All scripts and ERS would be highly desirable but are not essential, as training will be provided. You must be methodical and organised in your approach and thrive on the opportunity to make a genuine difference.

Main duties of the job

Act as a contact point, liaising with patients, as well as clinical colleagues to ensure that the organisation & efficiency of all patient admissions are appropriately planned and managed.

Must manage own workload dealing with and resolving issues as and when they occur without direct supervision on a daily basis maintaining confidentiality at all times, ensuring target dates are maintained.

To ensure that any patient cancelled by the Trust is re-booked within appropriate timescales.

To be responsible for the addition, removal and modification of patients to and from the waiting list

About us

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Click here to hear what our staff have to say about working for the Trust.

Joining us includes a comprehensive benefits package:o At least 27 days of annual leaveplus public/bank holidays (pro-rata for part-time staff).o Membership in the NHS Pension Scheme,with a 20.6% employer contribution and life assurance benefitso Blue Light cardeligibilityo And more, additional benefits can be found in the benefits documents below

Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check atStandard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person Specification

Qualifications

Essential

• Good standard of general education
• Good level of written and spoken English

Desirable

• NVQ 2 or equivalent experience

Experience/Knowledge

Essential

• Administrative experience
• Competent using Microsoft Packages
• Administration experience within the Acute sector
• Knowledge of Patient Centre or similar systems
• Waiting list experience

Desirable

• Excel spreadsheet skills

Skills

Essential

• Computer literate and good keyboard skills
• Minimum of 1-year customer care experience
• Excellent telephone manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Tunbridge Wells

Tonbridge Road

Pembury

TN2 4QJ

Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)