Booking Clerk (Central Booking Team)

Royal Devon; Exeter; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

NHS Pension scheme

Cycle to work

Staff discounts

Nursery on site

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking a Booking Clerk for the Central Booking team. The role involves handling telephone inquiries from the public and performing essential administrative tasks in a busy hospital setting.

You will need excellent communication, IT literacy, and a patient-centered approach. This fixed-term post offers 37.5 hours per week with NHS benefits and training support.

Qualifications

• Excellent communication and interpersonal skills.
• Strong administrative background relevant to the role.
• Experience handling patients over the telephone with sensitivity.
• Good IT skills and ability to use hospital systems.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Deal with members of the public on the telephone daily.
• Perform administrative duties within the Central Booking team.
• Maintain accurate records and provide professional patient support.
• Work in a fast-paced NHS environment with flexibility.

Skills

Communication

Interpersonal skills

Administrative background

Telephone manner

IT skills

Tools

NHS IT systems

Job description

We are seeking a dynamic individualto join our busy and fast paced department.You must demonstrate excellent organisational and communication skills along with outstanding customer service, and have experience of working with IT systems.

The Central Booking Team is a very busy department with an expanding service where admin plays a crucialrole.You will be dealing with members of the public on the telephone on a daily basis.This role is based at Osprey House in Sowton opposite the Nightingale hospital.

About the Role

More detail about the role

We’re looking for a motivated and enthusiastic individual to join our busy and dynamic Central Booking team as a Booking Clerk. The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, and confidence in using their own initiative within a fast-paced environment.

You should have a strong administrative background relevant to the role and be adaptable, reliable, and an effective team player. Previous experience within a hospital or healthcare environment, along with knowledge of medical terminology, would be advantageous.

The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility, and the ability to adapt to changing departmental needs are essential. Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities.

Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented, and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike.

Working Pattern:37.5 hours per week.0900-1700 Monday- Friday

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trustand Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

• Salary Band 2: £25,272 per annum pro rata
• Frequency Annual
• Vacancy Reference 185-63303-13968
• Contract Type Fixed Term
• Closing Date 26 August, 2026
• Job Category Administration