Booking Clerk (Central Booking Team)

Allscreens Nationwide Ltd; Exeter; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS Pension

Staff discounts

Flexible working

Career development

Job summary

Royal Devon University Healthcare NHS Foundation Trust in Exeter is seeking a Booking Clerk for the Central Booking team. The role is a fixed-term contract, 12 months, working 37.5 hours per week from 09:00 to 17:00, Monday to Friday.

You will provide administrative support, handle patient bookings and inquiries with professionalism, and operate within a fast-paced NHS setting. Strong IT skills and an excellent telephone manner are essential.

Qualifications

• Strong administrative background
• Excellent telephone manner
• Good IT skills and flexibility
• Experience in hospital/healthcare environment advantageous

Responsibilities

• Join the Central Booking team as Booking Clerk
• Handle patient bookings and inquiries with professionalism
• Support team leaders and adapt to department needs

Skills

Administrative experience

Excellent communication

Telephone manner

IT skills

Team player

Tools

MS Office

Job description

For more information on the Job Description and Responsibilities please click the link below. More detail about the role Were looking for a motivated and enthusiastic individual to join our busy and dynamic Central Booking team as a Booking Clerk. The successful candidate will have excellent communication and interpersonal skills, the ability to work well under pressure, and confidence in using their own initiative within a fast-paced environment.

You should have a strong administrative background relevant to the role and be adaptable, reliable, and an effective team player. Previous experience within a hospital or healthcare environment, along with knowledge of medical terminology, would be advantageous. The role requires an excellent telephone manner and proven experience dealing with patients professionally and sensitively. Strong IT skills, flexibility, and the ability to adapt to changing departmental needs are essential.

Full training and ongoing support will be provided by experienced team leaders to help you develop within the role and feel confident in your responsibilities. Our team is made up of dedicated, patient-focused individuals who are organised, detail-oriented, and committed to delivering excellent service. We value strong teamwork, problem-solving abilities, and a positive approach to supporting patients and colleagues alike.

If you feel you have the skills and qualities to succeed in this challenging yet rewarding role, we would be delighted to hear from you. Visits to the department are welcomed and encouraged please contact the Team Leaders using the details provided in this advert.

Working Pattern

Working Pattern: 37.5 hours per week. 0900-1700 Monday- Friday

Interview Date

To be confirmed

For further information please contact: The Team Leaders -Central Booking Team via email : [e-mail]

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

Benefits We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications.

Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.

Wherever you are heading in the NHS, we'll help you get there.

Looking after you is important to us. We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.

You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Salary is not the only financial benefit

You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.

You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options.
• our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme