Pathway Coordinator/Medical Secretary

University Hospitals of Derby and Burton NHS Foundation Trust; Cromford CP; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Development opportunities (professiona

Leadership development

Employee assistance programme

Discounted gym membership

Onsite fitness classes

Car schemes

Job summary

The University Hospitals of Derby and Burton NHS Foundation Trust invites applications for three Pathway Co-ordinators (Medical Secretary) on a full-time, permanent basis. You will edit and dispatch clinical correspondence, be a first point of contact for patients and staff, and ensure queries are answered professionally.

Strong IT skills and NHS experience are preferred. We require excellent organisational abilities and the capability to work both independently and as part of a team, with a

Qualifications

• Applicants must be confident communicators with the ability to liaise with staff at all levels.
• You will need to have proven organisational skills, good knowledge of IT systems, and be able to confidentially deal with queries from patients and staff.
• Previous administration is essential, ideally in the NHS however full training on IT systems and processes will be provided.

Responsibilities

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Diary management
• Telephone queries
• Waiting list management and 18 weeks guideline
• Supporting Medical Secretaries with booking patients for surgery
• Support Medical Secretaries with general administration

Skills

Organisation

Communication

Diary management

Teamwork

Problem solving

Tools

Word

Excel

T-Pro

Ormis

Cito

Email systems

Job description

The General Surgery & Urology Business Unit has an exciting opportunity to appoint three Pathway Co-ordinators (Medical Secretary) on a full time permanent basis.,

• Editing and dispatch of clinical correspondence related to NHS medical patients within agreed timescales and quality standard
• Be a point of contact for patients and medical staff ensuring queries are answered with skill, sensitivity and in a courteous and professional manner.
• Excellent organisational and communication skills
• Ability to work independently and as part of a team
• Knowledge of Word, Excel, T-Pro, Ormis, Cito and e-mail systems
• Diary management
• Telephone queries
• Working to strict Trust and Government policies and Waiting list management and 18 weeks guideline
• Supporting Medical Secretaries with booking patients for surgery
• Support Medical Secretaries with general administration

Applicants must be confident communicators with the ability to liaise with staff at all levels. You will need to have proven organisational skills, good knowledge of IT systems, and be able to confidentially deal with queries from patients and staff. You will need to be an enthusiastic, motivated team player, with excellent problem-solving skills.

Previous administration is essential, ideally in the NHS however full training on IT systems and processes will be provided.

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work. In return we will offer:

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4thbusiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.