Fertility Counsellor

University Hospitals Of Leicester Nhs Trust; Leicester; On-site; GBP 30,000 - 40,000; Full time

Job summary

University Hospitals of Leicester NHS Trust is seeking an experienced counsellor to work across clinics in Leicester, providing confidential support, conducting welfare assessments and coordinating with doctors, nurses, and administrators. You will manage the counselling diary, arrange appointments, and signpost to resources while maintaining patient confidentiality and professional standards.

The role emphasises independent working, initiative and judgement to implement new processes,

Qualifications

• Excellent interpersonal skills and ability to build rapport with patients.

Responsibilities

• Manage counselling appointment diary and clinic utilisation.
• Liaise with doctors, nurses, administrators and laboratory staff.
• Signpost to useful resources and maintain confidentiality.
• Process sensitive information in a fast-paced environment.
• Attend meetings and follow up actions, directing complaints as needed.

Skills

Excellent interpersonal skills

Rapport building

Confidentiality

Record keeping

Telephone/email/face-to-face liaison

Tools

Word processing

Job description

comfortable working independently, be assertive, use initiative and judgement to implement new processesline manage other counselling staff, motivate othersattend meetings, follow up actionsprioritise workload, act under pressureconduct staff competency assessments, protocol review, directing complaints to the Quality Managerperform 'Welfare of the child' assessmentsbe professional, liaising via telephone, email, in person and participating in online meetingsexcellent interpersonal skills, able to build rapport with patients, communicate with referring cliniciansrespond politely and empathetically to anxious and distressed patients, maintaining confidentialityprocess sensitive information in a fast-paced environmentdeal promptly and efficiently with urgent and routine enquiries, signpost to useful resourcesaccurate correspondence, record keeping and database input, liaising with administratorshigh level concentration skills, understanding of medical terminology.competent in word processingmanage counselling appointment diary, ensure optimal clinic utilisation, flag capacity issueswork closely with doctors, nurses, administrators and laboratory staffresilient, cover colleagues in times of staff shortages, annual leave or sicknessaccess to supervision, annual appraisal to focus on your developmentuse specialist software for electronic patient consent

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact,
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust: https://www.uhleicester.nhs.uk