Bodyshop VDA

Citygate Automotive Ltd; St Albans; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

In-house training

EV training levels 1-4

Pension

Discounts across brands

Wellbeing portal

Employee assistance programme

Cycle to work scheme

Career progression opportunities

Employee referral scheme

Job summary

Citygate Automotive Ltd is seeking a skilled Bodyshop VDA to estimate customer retail vehicles and convert to bookings, driving profitability and customer satisfaction. The role emphasizes leading the Bodyshop team, ensuring processes run smoothly and targets are met.

You will oversee estimating standards, KPI achievement, and warranty claim processing while fostering development plans for team members. Excellent communication and organisational skills are essential for success.

Qualifications

• Experience as a VDA or Vehicle Estimator
• Ability to work to deadlines
• Strong teamworking skills
• Strong organisational ability

Responsibilities

• Lead the Bodyshop team in line with Citygate Experience and Brand Values
• Manage day-to-day operations of the Bodyshop reception and targets
• Review and improve Bodyshop processes to boost satisfaction and profitability
• Investigate and resolve customer complaints with colleagues
• Achieve estimating standards and KPIs
• SMART estimating within the service department
• Upsell where appropriate
• Manage and develop team members, training plans and progress
• Provide advice and sign-off on key issues
• Oversee paint warranty claims processing in line with manufacturer requirements
• Plan and manage resource requirements and collaborate with other teams

Skills

VDA/Estimator

Deadline driven

Teamwork

Organisational ability

Job description

Role overview

As the Bodyshop VDA, you role is to estimate customer retail vehicles and convert into bookings to achieve key targets, profitability and deliver customer satisfaction and strive for continuous improvements

Key responsibilities

Your key responsibilities as a Bodyshop VDA will be:

• To lead the Bodyshop Team in line with the skills and behaviours associated with the Citygate Experience and Brand Values
• Managing the day to day operations of the Bodyshop reception to ensure the achievement of key targets (e.g. BodyShop loading, customer journey, estimate conversion rates, labour sales)
• Continuously reviewing and improving Bodyshop processes and systems to deliver increased levels of customer satisfaction whilst maximising profitability and quality of workmanship
• Working with colleagues across Citygate to investigate and resolve customer complaints
• Achieving estimating standards and kpi's
• SMART estimating within the service department
• Up selling
• To manage and develop individuals within the team, monitoring staff training needs, ensuring training and development plans are in place and up to date for all members of the team
• Providing advice and sign-off on key issues
• Oversee paint warranty claims processing, ensuring manufacturer's requirements are strictly adhered to
• To plan and manage resource requirementsEnsures opportunities for sales by other teams are followed up by the most appropriate specialist

About You

As a Bodyshop VDA, you will ideally have the following skills and attributes:

• Experience as a VDA / Vehicle Estimator
• Ability to work to deadlines
• Strong teamworking skills.
• Strong organisational ability

What's in it for you?

With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us - but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:

• Access to our in-house training academy for everyone
• Access to The Volkswagen National Learning Centre for specific roles
• Internal career progression opportunities across our various brands and locations
• Electric Vehicle (EV) Training levels 1- 4 depending on role
• High street discounts
• Wellbeing portal
• Employee assistance programme
• Purchase, service and parts discounts
• Employee referral scheme
• Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme