Bodyshop Estimator - Customer & Insurer Liaison

Arnold Clark; Inverness; On-site; GBP 24,000 - 35,000; Full time

Benefits offered by this job

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark in Inverness is seeking an organized and customer-focused Bodyshop Estimator to join our Inverness Bodyshop. You will guide customers through the workshop process and prepare accurate estimates.

You’ll liaise with insurers and engineers, keep customers informed, and help manage payments and any extra work required. This is a full-time position with a supportive team and benefits.

Qualifications

• Excellent communication and customer service skills.
• Ability to listen and accurately relay information.
• Strong telephone manner.

Responsibilities

• Supplying estimates of any repairs needed and communicating them effectively to the customer.
• Talking to insurers to gain authorisation for repairs.
• Booking courtesy cars.
• Keeping the customer informed at every stage of the job and advising them of any extra work or payments that may be required.
• Answering general queries at the reception desk or over the phone.
• Liaising successfully with staff and engineers.
• Attending training courses as required.

Skills

Great communicator

Excellent customer service

Active listening

Strong telephone manner

Ability to relay information

Job description

Arnold Clark in Inverness is seeking an organized and customer-focused Bodyshop Estimator to join our Inverness Bodyshop. You will guide customers through the workshop process and prepare accurate estimates.

You’ll liaise with insurers and engineers, keep customers informed, and help manage payments and any extra work required. This is a full-time position with a supportive team and benefits.