Bodyshop Estimator

Arnold Clark; Inverness; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group in Inverness is seeking a customer-focused Service Advisor to guide customers through the workshop journey from first contact to completed work.

You'll deliver clear estimates, liaise with insurers, arrange courtesy cars, and keep customers informed at every stage. Strong communication and a professional telephone manner are essential. A positive, proactive attitude and willingness to learn will help you excel.

Qualifications

• Great communicator with excellent customer service skills.
• Ability to listen and accurately relay information.
• Strong telephone manner.

Responsibilities

• Supplying estimates of repairs and communicating them effectively to the customer.
• Talking to insurers to gain authorisation for repairs.
• Booking courtesy cars.
• Keeping the customer informed at every stage of the job and advising them of any extra work or payments that may be required.
• Answering general queries at the reception desk or over the phone.
• Liaising successfully with staff and engineers.
• Attending training courses as required.

Skills

Great communicator

Excellent customer service

Active listening

Job description

We offer:

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday – Friday 8am – 5.30pm

About the role

Working as part of a busy team, you’ll be there to see the customer through the entire sales process – from their first point of contact in the workshop to talking them through any completed work.

You’ll be presentable and polite with strong communication skills. You’ll also be able to carry out estimates efficiently and professionally.

Day-to-day duties

• Supplying estimates of any repairs needed and communicating them effectively to the customer
• Talking to insurers to gain authorisation for repairs
• Booking courtesy cars
• Keeping the customer informed at every stage of the job and advising them of any extra work or payments that may be required
• Answering general queries at the reception desk or over the phone
• Liaising successfully with staff and engineers
• Attending training courses as required

Essential skills

• Great communicator with excellent customer service skills
• Ability to listen and accurately relay information
• Strong telephone manner

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.