Bodyshop Estimator

Arnold Clark; Inverness; In loco; GBP 24.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

33 days annual leave

Flexible leave

Employee discounts

Private healthcare

Workplace pension

Descrizione del lavoro

Arnold Clark in Inverness is seeking an organized and customer-focused Bodyshop Estimator to join our Inverness Bodyshop. You will guide customers through the workshop process and prepare accurate estimates.

You’ll liaise with insurers and engineers, keep customers informed, and help manage payments and any extra work required. This is a full-time position with a supportive team and benefits.

Competenze

• Excellent communication and customer service skills.
• Ability to listen and accurately relay information.
• Strong telephone manner.

Mansioni

• Supplying estimates of any repairs needed and communicating them effectively to the customer.
• Talking to insurers to gain authorisation for repairs.
• Booking courtesy cars.
• Keeping the customer informed at every stage of the job and advising them of any extra work or payments that may be required.
• Answering general queries at the reception desk or over the phone.
• Liaising successfully with staff and engineers.
• Attending training courses as required.

Conoscenze

Great communicator

Excellent customer service

Active listening

Strong telephone manner

Ability to relay information

Descrizione del lavoro

• Booking courtesy cars

We’re currently looking for an organised and friendly Bodyshop Estimator to work in our Inverness Bodyshop branch.

We Offer

• 33 days’ annual leave
• Flexible leave
• Generous employee discounts
• Private healthcare
• Workplace pension
• …and much more

Hours

Full time: Monday – Friday 8am – 5.30pm

About The Role

Working as part of a busy team, you’ll be there to see the customer through the entire sales process – from their first point of contact in the workshop to talking them through any completed work.

You’ll be presentable and polite with strong communication skills. You’ll also be able to carry out estimates efficiently and professionally.

Day-to-day duties

• Supplying estimates of any repairs needed and communicating them effectively to the customer
• Talking to insurers to gain authorisation for repairs
• Booking courtesy cars
• Keeping the customer informed at every stage of the job and advising them of any extra work or payments that may be required
• Answering general queries at the reception desk or over the phone
• Liaising successfully with staff and engineers
• Attending training courses as required

Essential Skills

• Great communicator with excellent customer service skills
• Ability to listen and accurately relay information
• Strong telephone manner

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.