Bodyshop Estimator | 33 Days Leave & Private Healthcare

Arnold Clark Group; Inverness; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Job summary

Arnold Clark Group in Inverness is seeking a customer-focused Service Advisor to guide customers through the workshop journey from first contact to completed work.

You'll deliver clear estimates, liaise with insurers, arrange courtesy cars, and keep customers informed at every stage. Strong communication and a professional telephone manner are essential. A positive, proactive attitude and willingness to learn will help you excel.

Qualifications

• Great communicator with excellent customer service skills.
• Ability to listen and accurately relay information.
• Strong telephone manner.

Responsibilities

• Supplying estimates of repairs and communicating them effectively to the customer.
• Talking to insurers to gain authorisation for repairs.
• Booking courtesy cars.
• Keeping the customer informed at every stage of the job and advising them of any extra work or payments that may be required.
• Answering general queries at the reception desk or over the phone.
• Liaising successfully with staff and engineers.
• Attending training courses as required.

Skills

Great communicator

Excellent customer service

Active listening

Job description

Arnold Clark Group in Inverness is seeking a customer-focused Service Advisor to guide customers through the workshop journey from first contact to completed work.

You'll deliver clear estimates, liaise with insurers, arrange courtesy cars, and keep customers informed at every stage. Strong communication and a professional telephone manner are essential. A positive, proactive attitude and willingness to learn will help you excel.