Bodyshop Customer Advisor

Holt Recruitment; Trafford; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Bonus available

Job summary

Holt Recruitment's client is seeking an Automotive Customer Advisor at their Trafford Park site in Manchester. You will be the first point of contact for customers and help keep a busy repair centre running smoothly with high levels of service.

You will manage bodywork administration, book the courtesy car diary, coordinate recovery drivers, handle customer calls and enquiries, and communicate bodyshop procedures clearly to customers.

Qualifications

• Experience in a busy accident repair centre.
• Excellent organisational and administration skills.
• Great communication and a positive, enthusiastic approach.
• Strong attention to detail and focus on quality.

Responsibilities

• Managing all bodywork administration and receptionist duties
• Booking and overseeing the courtesy car diary
• Coordinating the recovery drivers diary
• Handling customer call-backs and enquiries
• Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers

Skills

Organisational skills

Administrative skills

Communication skills

Attention to detail

Job description

Automotive Customer Advisor Trafford Park, Manchester

I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers.

In this role, youll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.

What youll be doing:

• Managing all bodywork administration and receptionist duties
• Booking and overseeing the courtesy car diary
• Coordinating the recovery drivers diary
• Handling customer call-backs and enquiries
• Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers

What were looking for:

• Experience in a busy accident repair centre, ideally with Autoflow experience
• Excellent organisational and administration skills
• Great communication skills and a positive, enthusiastic approach
• A strong attention to detail and focus on quality

Benefits

• Negotiable salary DOE
• Bonus available
• MondayThursday: 8:30am 5:30pm
• Friday: 8:30am 4:15pm
• No weekend work

Join a trusted, family-run accident repair centre with a reputation for excellence! My client, who have been established since the early 90s, is a NorthWest-based, independent, family-run business that works alongside the UKs leading manufacturers, insurers, and fleets.

They pride themselves on quality workmanship, manufacturer approvals, and preferred insurer status all delivered with a friendly, supportive team culture.

If youre an organised, people-focused individual who enjoys working in a fast-paced environment, wed love to hear from you!