Bodyshop Customer

Holt Recruitment; Trafford; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Bonus available

Job summary

Holt Recruitment is seeking an organised Automotive Customer Advisor in Trafford Park, Manchester. You will be the first point of contact for customers, ensuring smooth operation of the repair centre and delivering high levels of service.

You will manage bodywork administration, book the courtesy car diary, coordinate recovery drivers, handle customer enquiries, and keep up-to-date with bodyshop procedures to clearly communicate them to customers.

Qualifications

• Experience in a busy accident repair centre (Autoflow experience preferred).
• Excellent organisational and administration skills.
• Great communication skills and a positive, enthusiastic approach.
• Strong attention to detail and focus on quality.

Responsibilities

• Manage bodywork administration and receptionist duties.
• Book and oversee the courtesy car diary.
• Coordinate the recovery driver’s diary.
• Handle customer call-backs and enquiries.
• Maintain up-to-date knowledge of bodyshop procedures and communicate them to customers.

Skills

Autoflow experience

Organisational skills

Communication skills

Attention to detail

Customer service experience

Job description

Automotive Customer Advisor – Trafford Park, Manchester

I am looking for a motivated and organised Bodyshop Customer Advisor to be the first point of contact for their customers.

In this role, you’ll help keep our busy repair centre running smoothly and ensure every customer receives the high level of service they expect.

What you’ll be doing:

• Managing all bodywork administration and receptionist duties
• Booking and overseeing the courtesy car diary
• Coordinating the recovery driver’s diary
• Handling customer call-backs and enquiries
• Maintaining up-to-date knowledge of bodyshop procedures and clearly communicating these to customers

What we’re looking for:

• Experience in a busy accident repair centre, ideally with Autoflow experience
• Excellent organisational and administration skills
• Great communication skills and a positive, enthusiastic approach
• A strong attention to detail and focus on quality

Benefits

• Negotiable salary DOE
• Bonus available
• Monday–Thursday: 8:30am – 5:30pm
• Friday: 8:30am – 4:15pm
• No weekend work

If you’re an organised, people-focused individual who enjoys working in a fast-paced environment, we’d love to hear from you!