BMW Trainee Service Advisor

Sytner Group; Stevenage; Presencial; GBP 18 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Enhanced Holiday Entitlement

Maternity/Paternity/Adoption Pay

Career Development

Long Service Recognition

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

Volunteer day

Resumo da oferta

Sytner BMW & MINI Stevenage is looking for a Trainee Service Advisor to join the Aftersales team. No previous motor trade experience is required, just a positive attitude and a willingness to learn. You'll support the workshop and learn how to greet customers, understand service needs, and manage appointments.

You will be part of a busy team and develop knowledge of BMW and MINI products while delivering high standards of customer service across our brands.

Qualificações

• No motor trade experience required.
• Positive attitude with great communication skills.
• Friendly, organized and confident communicating with different people.

Responsabilidades

• Welcome customers and understand servicing and repair requirements.
• Keep customers informed throughout their vehicle's visit.
• Explain work clearly and professionally.
• Work closely with BMW and MINI Technicians, Parts and Service teams.
• Manage appointments and customer enquiries.
• Develop knowledge of BMW and MINI products and technology.
• Build lasting relationships with customers.
• Help maintain high standards of service.

Conhecimentos

Customer service

Communication skills

Attitude matters

Team player

Ferramentas

CRM software

Descrição da oferta de emprego

We have an exciting opportunity for a Trainee Service Advisor to join our Aftersales team at Sytner BMW & MINI Stevenage.

This is an ideal opportunity for someone who is passionate about delivering outstanding customer service and wants to build a long-term career with two of the world's most recognised automotive brands.

You don't need previous motor trade experience. We're looking for the right person – someone with a positive attitude, great communication skills, confidence dealing with customers and, above all, a genuine desire to learn and succeed.

About the role

As a Trainee Service Advisor, you'll be one of the key links between our customers and our workshop team. With full training and support from our experienced Aftersales team, you'll learn how to:

• Welcome customers and understand their servicing and repair requirements
• Keep customers informed throughout their vehicle's visit
• Explain work clearly and professionally
• Work closely with our BMW and MINI Technicians, Parts and Service teams
• Manage appointments and customer enquiries
• Develop your knowledge of BMW and MINI products and technology
• Build lasting relationships with our customers
• Help us deliver the high standards of service our customers expect from BMW, MINI and Sytner

Who are we looking for?

You may already work in retail, hospitality, customer service or another customer-facing environment and be looking for your next step.

What matters most to us is your attitude.

You will be friendly, organised and confident communicating with different people. You'll enjoy working as part of a busy team, be comfortable using technology and have the drive to develop yourself and build a career.

Why join us?

At Sytner Stevenage, we believe great customer experiences start with great people.

You’ll join an established and supportive Aftersales team, receive structured training and have the opportunity to develop your skills within Sytner Group and the BMW and MINI brands.

For the right person, this isn’t simply a trainee position – it’s the start of a career with genuine opportunities to progress.

If you’re ambitious, enjoy working with people and want to represent BMW and MINI while learning from an experienced team, we’d love to hear from you.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.