BMW Service Manager

Sytner Group; Tamworth; On-site; GBP 52,000 - 78,000; Full time

Benefits offered by this job

Company Car

Enhanced Holiday Entitlement

Enhanced Pension Entitlement

Enhanced Private Medical Insurance

Long Service recognition

Job summary

Sytner Tamworth is seeking an outstanding Service Manager to lead the BMW and MINI Service operation. You will oversee Service Advisors, Technicians and support colleagues, ensuring exceptional customer experiences and strong operational and commercial results.

Join a high-performing team in a top-tier facility with a culture of positivity and teamwork. You will drive performance, coach leaders, and collaborate across departments to sustain market-leading standards.

Qualifications

• Senior Service/Aftersales management experience within the automotive industry.
• BMW or MINI experience would be advantageous.
• Proven ability to lead large teams and drive performance.

Responsibilities

• Lead and develop a large, high-performing Service team.
• Champion an exceptional BMW/MINI customer experience.
• Drive operational excellence across the Service Department.
• Own the department's commercial performance and opportunities (labour, MOT, tyres, lubricants).
• Coach and develop the leadership team and colleagues.
• Collaborate with Parts, Sales and the wider Retailer team.
• Maintain high Manufacturer, Sytner, Health & Safety standards.
• Bring energy and continuous improvement to the operation.

Skills

Leadership

People development

Customer experience

Operational excellence

Commercial acumen

Cross-functional collaboration

Job description

An exceptional opportunity has arisen to lead the BMW & MINI Service operation at Sytner Tamworth – one of the largest, busiest and highest-performing Service Departments within the BMW and MINI Retailer network.

For the right person, this is a genuinely exciting career opportunity.

You will be taking leadership of an established, successful operation, working with a talented and highly engaged team in quite simply one of the very best BMW & MINI facilities and working environments in the UK.

We are immensely proud of what we have built at Tamworth: a business with high standards, strong performance and, just as importantly, a fantastic culture of positivity, teamwork and people genuinely wanting each other to succeed.

We are now looking for an outstanding Service Manager with the energy, ambition and leadership ability to take that team forward.

About The Role

As our BMW & MINI Service Manager, you will have responsibility for the day-to-day leadership and performance of a substantial Service operation, including our Service Advisors, Technicians and supporting colleagues.

This is a senior and influential leadership position within the Retailer.

You will work closely with the Head of Aftersales and wider Management Team to ensure that we continue to deliver an exceptional experience for our customers, an outstanding environment for our colleagues and consistently strong operational and commercial results.

You Will

• Lead, inspire and develop a large, high-performing Service team, creating an environment where people enjoy coming to work and are able to perform at their very best.
• Champion an exceptional BMW and MINI customer experience, with a relentless focus on getting things right and taking great care of our customers.
• Drive operational excellence throughout the Service Department – ensuring efficiency, productivity, quality and first-time-right performance.
• Take ownership of the department's commercial performance, maximising the opportunities presented by labour, MOT, tyres, lubricants, maintenance and associated Service activity.
• Coach and develop your leadership team and colleagues, recognising great performance and helping individuals fulfil their potential.
• Work collaboratively with Parts, Sales and the wider Retailer team – at Tamworth we succeed together.
• Maintain the very highest Manufacturer, Sytner, Health & Safety and operational standards.
• Bring ideas, energy and continuous improvement to an already successful operation.

About You

Someone who enjoys developing people, creates belief and enthusiasm around them and understands that outstanding results are usually the consequence of an outstanding team and culture.

You will be commercially astute and comfortable operating within a large, fast-paced Aftersales environment. You will understand the disciplines and performance measures that underpin a successful Service business, while never losing sight of the customer or the colleagues delivering that experience every day.

You will combine high standards with a positive leadership style – visible, approachable, accountable and capable of bringing people with you.

Previous senior Service/Aftersales management experience within the automotive industry will be important, together with strong operational and technical understanding.

BMW or MINI experience would clearly be advantageous, but for an exceptional individual, leadership capability, attitude, ambition and cultural fit will matter just as much to us.

Why Tamworth?

You will inherit a strong team, an established operation and outstanding facilities – but with the scope and support to put your own stamp on what happens next.

Tamworth is a business with tremendous pride in what it does. We work hard, we challenge ourselves, we celebrate success and we look after one another.

There is a genuine one-team mentality across BMW and MINI and a belief that exceptional performance and a great place to work should go hand-in-hand.

For an ambitious Service leader who wants responsibility, scale, fantastic brands, brilliant facilities and the opportunity to lead a first-class team, there are few roles quite like this one.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 27 days plus bank holidays
• Company Car
• Industry-leading Maternity, Paternity and Adoption Pay
• Enhanced Private Medical Insurance
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• Career Development
• Enhanced Pension Entitlement
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

Sytner Tamworth

Kinson Drive, Tamworth, Staffordshire, United Kingdom, B78 3JF