BMS Service Manager

Clear.; England; Hybrid; GBP 52,000 - 75,000; Full time

Benefits offered by this job

Company car

Healthcare

Pension

Annual leave 23 days

Bank holidays

Birthday off

Hybrid working

Job summary

Clear. is seeking an experienced BMS Service Manager in the United Kingdom to own the service operation, lead engineers, and maintain strong client relationships. The role focuses on delivering high-quality technical support and continuous improvement across the service function.

You will oversee maintenance activities, manage resource allocation and response times, and act as the senior liaison for key customers, ensuring service performance aligns with contractual expectations.

Qualifications

• Experience leading engineers or a BMS service function.
• Strong understanding of HVAC controls and BMS systems.
• Excellent customer-facing and communication skills.
• Commercial awareness and ability to manage client expectations.
• Experience with Trend or other major BMS platforms would be advantageous.
• Full UK driving licence.

Responsibilities

• Lead and manage the BMS service engineering team.
• Oversee planned, reactive and preventative maintenance activity.
• Manage engineer allocation, workload and response times.
• Act as a senior point of contact for key customers.
• Monitor service performance, KPIs and customer satisfaction.
• Support the commercial team with renewals, additional works and opportunities.
• Assist with technical escalations and complex BMS issues.
• Manage subcontractors and external suppliers where required.
• Ensure engineers operate in line with company procedures and H&S requirements.
• Identify opportunities to improve service processes and efficiency.
• Support recruitment, development and mentoring of engineers.

Skills

People management

Customer facing

HVAC controls

BMS systems

Communication

Tools

Trend software

Job description

Salary: Competitive, dependent on experience

Package:

• Company car or car allowance
• private healthcare
• pension
• 23 days annual leave
• bank holidays
• birthday off
• hybrid working

Lead a service function that is about more than keeping buildings running.

We're working with an established and growing BMS, smart-building and energy management business that is helping clients improve the way their buildings operate, perform and consume energy.

They're now looking for an experienced BMS Service Manager to take ownership of the service operation, leading engineers, managing client relationships and ensuring customers receive a consistently high level of technical support.

This is an opportunity for someone who wants genuine responsibility and the ability to influence how a service department operates.

The Role

• Lead and manage the BMS service engineering team.
• Oversee planned, reactive and preventative maintenance activity.
• Manage engineer allocation, workload and response times.
• Act as a senior point of contact for key customers.
• Monitor service performance, KPIs and customer satisfaction.
• Support the commercial team with renewals, additional works and opportunities.
• Assist with technical escalations and complex BMS issues.
• Manage subcontractors and external suppliers where required.
• Ensure engineers operate in line with company procedures and H&S requirements.
• Identify opportunities to improve service processes and efficiency.
• Support recruitment, development and mentoring of engineers.

Experience

• Previous experience managing engineers or a BMS service function.
• Good understanding of HVAC controls and BMS systems.
• Strong customer-facing and communication skills.
• Commercial awareness and ability to manage client expectations.
• Experience with Trend or other major BMS platforms would be advantageous.
• Full UK driving licence.

[e-mail] or 07403937016.