Block Manager

PSM Recruitment Ltd; Dover; On-site; GBP 38,000 - 48,000; Full time

Benefits offered by this job

Dynamic environment

Competitive salary

Career progression

Training & development

Dover office

Job summary

PSM Recruitment Ltd is seeking an experienced Block Manager for an office-based role in Dover with regular site visits. You will manage residential blocks and mixed-use properties, liaising with leaseholders, tenants and contractors to ensure compliance and service excellence.

The role requires ARMA/IPS knowledge, leasehold experience, and strong communication. Driving licence and willingness to travel for site visits are essential, with some out-of-hours involvement for residents meetings.

Qualifications

• Residential block management experience required.
• Knowledge of ARMA or IPS standards; qualifications or in training.
• Strong leasehold property management knowledge and legislation.
• Excellent communication and interpersonal skills; able to handle difficult conversations.
• Highly organised with strong problem-solving abilities.
• Able to work independently in a fast-paced environment.
• Proficient in property management software; MRI Qube desirable.
• Full UK driving licence and willingness to travel for site visits.
• Some out-of-hours work for residents meetings/AGMs.

Responsibilities

• Oversee management of residential blocks and mixed-use properties, ensuring compliance with legislation and standards.
• Main point of contact for leaseholders, freeholders, and tenants; manage queries and issues.
• Conduct regular site inspections and liaise with contractors for maintenance and repairs.
• Prepare and manage service charge budgets with transparency and accuracy.
• Oversee Section 20 consultations and major works per Landlord and Tenant Act.
• Ensure health & safety compliance and up-to-date risk assessments.
• Handle disputes and complaints professionally with challenging individuals.
• Work with accounts team to ensure accurate financial reporting and debt collection.
• Maintain strong client relationships and long-term partnerships.
• Guide clients through fire regulation changes and best practices.

Skills

Block management

ARMA/IPS knowledge

Leasehold management

Communication

Organised

Independent working

Driving licence

Travel

Out of hours work

Tools

MRI Qube

Job description

PSM Recruitment are seeking an experienced and ambitious Block Manager to join a local Estate Agency & Letting Agent in Dover . This is a fantastic opportunity for someone looking to progress their career and potentially take on a leadership role in the future. The role is office-based but involves regular site visits and client interactions.

The Client manages a diverse portfolio of residential flats and mixed-use properties, including commercial units. The team is dedicated to upholding industry standards, ensuring the highest level of service for leaseholders and freeholders alike.

Key Responsibilities:

• Oversee the management of residential blocks and mixed-use properties, ensuring compliance with all relevant legislation and industry standards.
• Act as the main point of contact for leaseholders, freeholders, and tenants, handling queries and resolving issues efficiently.
• Conduct regular site inspections and liaise with contractors for maintenance and repairs.
• Prepare and manage service charge budgets, ensuring transparency and accuracy.
• Oversee Section 20 consultations and major works projects in accordance with the Landlord and Tenant Act.
• Ensure health & safety compliance and risk assessments are up to date.
• Handle disputes and complaints professionally, including dealing with challenging individuals.
• Work collaboratively with the accounts team to ensure accurate financial reporting and debt collection.
• Maintain strong relationships with clients, fostering trust and long-term partnerships.
• Stay ahead of statutory changes and, in particular, guide clients through the minefield of fire regulations, ensuring compliance and best practices.

Requirements:

• Previous experience in residential block management is essential.
• Knowledge of ARMA or IPS standards, with relevant qualifications (or currently in training).
• Strong understanding of leasehold property management, service charges, and relevant legislation.
• Excellent communication and interpersonal skills, with the ability to manage difficult conversations effectively.
• Highly organised with strong problem-solving abilities.
• Ability to work independently and proactively in a fast-paced environment.
• Proficient in property management software (experience with MRI Qube is desirable).
• Full UK driving license and willingness to travel for site visits.
• Some out of office hours working with regards to attending residents meeting and AGM's.

What they Offer:

• A dynamic and supportive work environment with a varied portfolio - never a dull moment!
• Competitive salary based on experience and qualifications.
• Career progression opportunities, including potential leadership roles.
• Ongoing professional development and training support.
• Office-based role in Dover, serving the local community.

If you are an experienced Block Manager looking for an exciting challenge and the opportunity to grow within a well-established company, we'd love to hear from you!