Block Management Team Leader – Residential Portfolio

Dwelly; England; On-site; GBP 48,000 - 55,000; Full time

Benefits offered by this job

Company events

Company pension

Free parking

Work from home

Job summary

Dwelly is seeking an experienced Senior Block Manager to lead a four-person team in Sevenoaks, overseeing ~50 residential blocks up to 18 metres tall. You will drive day-to-day operations, provide technical leadership, and serve as the escalation point for complex property matters.

Key duties include managing budgets, service charges, and accounts, while maintaining high service standards and regulatory compliance. A strong background in leasehold and Building Safety Act is essential.

Qualifications

• 5+ years in private residential leasehold/block management with service charge budgets, major works, Section 20, and leasehold legislation.
• Experience managing residential block portfolios and overseeing budgets and accounts.
• Good knowledge of Building Safety Act and health & safety in residential property management.

Responsibilities

• Lead a team of two Property Managers and two Accounts Administrators.
• Oversee day-to-day planning and operation of the block-management department.
• Provide technical guidance, workload management, and escalation support to the team.
• Maintain oversight of ~50 residential blocks.
• Act as principal escalation point for complex property, leaseholder, and client matters.
• Oversee service-charge budgets and financial management across the portfolio.
• Ensure accurate accounts and timely delivery.
• Set and monitor departmental KPIs and produce monthly reports.
• Maintain high standards of customer service and client communication.
• Ensure compliance and health & safety across the portfolio.
• Support major works, contractor management, and other complex property matters.
• Provide leadership while remaining hands-on and accessible.

Skills

Block management

Team leadership

Budget management

Leasehold legislation

Building Safety Act knowledge

Client management

Communication skills

Time management

Escalation handling

Driving license

Job description

Dwelly is seeking an experienced Senior Block Manager to lead a four-person team in Sevenoaks, overseeing ~50 residential blocks up to 18 metres tall. You will drive day-to-day operations, provide technical leadership, and serve as the escalation point for complex property matters.

Key duties include managing budgets, service charges, and accounts, while maintaining high service standards and regulatory compliance. A strong background in leasehold and Building Safety Act is essential.