BLBP Template Customer Service Co-ordinator - Brett Specialised Aggregates

Brett Group; United Kingdom; Remote; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Generous pension

25 days annual leave

Life assurance

Career and professional development

Onsite parking

Employee assistance programme

Cycle to work scheme

Employee discounts

Plus more!

Job summary

Brett Group is seeking a Customer Service Coordinator to join our team at UK sites. You will manage customer records, respond to inquiries quickly, and process orders accurately, ensuring smooth operations and high customer satisfaction.

With at least 2 years in customer service and CRM proficiency, you will also handle quotes, liaise with merchant stockists, and organise haulage, negotiating rates to support timely deliveries.

Qualifications

• Minimum 2 years in a customer service role.
• Experience in manufacturing or construction preferred.
• Proficient IT skills and CRM experience.
• Ability to handle complaints professionally.
• Proactive thinker with strong problem-solving skills.
• Excellent planning and organisational abilities with accuracy.
• Strong communication with internal and external contacts.
• Experience with Decorative Aggregates or aggregate background.

Responsibilities

• Maintain accurate records for all customer interactions.
• Serve as first point of contact for customer inquiries with timely communications.
• Process customer orders accurately within required time frames.
• Generate quotes and provide pricing to merchant stockists; collaborate with external sales teams when necessary.
• Identify and resolve issues to ensure smooth operations.
• Handle delivery and invoice queries swiftly.
• Organise haulage and negotiate rates with tipper hauliers.

Skills

Customer service

CRM systems

Problem solving

Communication

Planning & organising

Manufacturing/Construction experience

Tools

CRM software

Job description

About The Role

Are you passionate about delivering exceptional customer service and thrive in a fast-paced environment? We’re seeking a skilled and proactive Customer Service Coordinator to join our dynamic team. With a focus on timely communication, efficient order processing, and effective problem-solving, you’ll play a key role in ensuring smooth operations and outstanding customer satisfaction. If you have strong organisational skills, experience in customer service (preferably within manufacturing or construction), and a knack for building positive relationships, we’d love to hear from you!

About Your Role

• Maintain accurate and up-to-date records and essential information for all customer interactions
• Serve as the first point of contact for all customer inquiries, ensuring all communications are handled in a timely and efficient manner to provide exceptional customer service.
• Process customer orders proficiently and accurately within the appropriate time frames.
• Oversee the generation of quotes and provide pricing information to merchant stockists, collaborating with external sales teams when necessary to meet customer and business needs.
• Proactively identify and resolve issues as they arise to ensure smooth operations.
• Handle delivery and invoice queries proficiently, ensuring swift and effective resolution.
• Organising haulage and negotiation of rates with Tipper hauliers.

We're Looking For

• At least 2 years of experience in a customer service role.
• Ideally, previous experience within the manufacturing and/or construction industry.
• Proficient IT skills and experienced in using CRM systems.
• Proven ability to handle customer complaints effectively and professionally.
• A pro-active thinker with strong problem-solving skills.
• Excellent planning, organising and task implementation skills with a high degree of accuracy.
• Strong communication skills for interacting with internal and external contacts.
• Must have experience of Decorative Aggregates or Aggregate background.

We'll Offer You

• A competitivesalary
• Generous pension
• 25 days annual leave
• Life assurance
• Career and professional development
• Onsite parking
• Employee assistance programme
• Cycle to work scheme
• Employee discounts
• Plus more!

Why Join Brett

• Our people are individuals, we value your input and support you in your professional development.
• We see our people as our greatest strength.
• We work hard to create inclusive environments.
• Grow your skills with ongoing opportunities – our business thrives when our people are at their best, we encourage and support ongoing learning and development.

About Us

Brett is the UK’s largest independently owned building materials Group with over 60 sites across the South, South East, East and Midlands and employing over 750 people.

Part of the Brett Group, Brett Landscaping and Building Products produces and supplies a variety of hard landscaping and building products including block and decorative paving, decorative aggregates, and specialist kerbs. Primarily distributed through builders’ merchants and garden centres, all our products are backed by technical and product expertise.

With a reputation for excellence, we offer superb development opportunities to people keen to be a part of our continued growth. As an independent business we can offer real job satisfaction in an environment which encourages you to contribute, supports you in getting the job done and enables you to become part of a team that delivers building materials for big ideas.

Brett Group operates an Equal Opportunities Policy and monitoring.We are committed to promoting equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination in recruitment and employment. We take a zero‑tolerance approach to any form of discrimination and are committed to acting professionally and fairly in all our relationships and business dealings. This is not only a legal requirement but is vital for our brand, reputation and the long‑term success of our business.

Brett Group operates a preferred supplier list and does not accept agency CVs, unless specifically engaged to work on the role in writing by the People Team. Please do not forward CVs to our recruiters, employees or any other location with the Brett Group. Brett Group will not be responsible for any fees relating to unsolicited CVs or candidate profiles. Furthermore, Brett Group will only accept CVs submitted through our applicant tracking system, any and all CVs sent via email will be immediately deleted and shall not be subject to any agency terms or associated fees.