Biodiversity Training & Resources Administrator

Field Studies Council; Shrewsbury; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Life assurance 5 x your salary

Health & wellbeing support app

24-hour counselling helpline

Cycle to work and EV schemes

Discounts and cashback opportunities

Flexible working options

Quality learning and development

28 days annual leave + bank holidays

2 extra loyalty days

Job summary

Field Studies Council in the UK is seeking a Biodiversity Training & Resources Administrator to support biodiversity training programmes and publications. The role is permanent, full-time, with remote/home working options and a negotiable base location.

You will handle customer enquiries, bookings, invoicing and records across multiple databases while supporting tutors and learners in a mission-driven environment. Benefits include extensive leave and life assurance.

Qualifications

• Experience in administrative roles.
• Experience communicating with customers by phone and email.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication.
• Experience maintaining accurate records and databases.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to prioritise tasks and meet deadlines.
• Professional telephone manner and ability to work independently as well as in a team.
• Experience with CRM systems or cloud-based administration is advantageous.

Responsibilities

• Acting as the first point of contact for customer enquiries by phone and email.
• Supporting learners with bookings and administrative requests.
• Preparing quotes and processing bookings for corporate training clients.
• Producing invoices and supporting financial administration processes.
• Maintaining accurate records across databases and spreadsheets.
• Onboarding and administering associate tutors.
• Assisting with enquiries related to Field Studies Council publications.
• Promoting training programmes and publications.
• Taking minutes at meetings and assisting with reporting requirements.
• Handling routine administrative tasks to support the wider team.

Skills

Customer service

Organisational skills

Written and verbal communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM systems

Job description

Biodiversity Training & Resources Administrator

Employer:

Field Studies Council

Location:

Shrewsbury, Shropshire, SY4 1DX

Pay:

£26,302 to £27,912 per year, Excellent Plus Benefits

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

Yes

Closing Date:

01/11/2026

About this job

Are you an organised administrator who enjoys helping people and providing excellent customer service?

Join us and play a key role in supporting both our biodiversity training programmes and the production of our highly respected publications.

Permanent full-time contract £26,302 per annum + excellent benefits

• including life assurance 5 x your salary, health & wellbeing support + much more (see below) Base negotiable
• You can be based anywhere in the UK (remote / home working available) Work with purpose At the Field Studies Council, our mission is to create outstanding opportunities that inspire everyone to engage with and care for the environment.

Every role plays a vital part in making that happen.

As our Biodiversity Training and Resources Administrator, you will help ensure the smooth delivery of our biodiversity training programmes and publications activities, supporting learners, customers and organisations across the environmental sector.

Through excellent administration and customer service, you'll help people access the training courses and resources that support environmental learning, biological recording and conservation.

What you’ll be doing

• Acting as the first point of contact for customer enquiries via phone and email
• Supporting learners with bookings, course enquiries and administrative requests
• Preparing quotes and processing bookings for corporate training clients
• Producing invoices and supporting financial administration processes
• Maintaining accurate records across databases, booking systems and spreadsheets
• Supporting the onboarding and administration of associate tutors
• Assisting with customer enquiries relating to Field Studies Council publications
• Supporting the promotion of training programmes and publications
• Taking minutes at meetings and assisting with reporting requirements
• Handling a variety of routine administrative tasks to support the wider team

Please refer to the vacancy pack attached to the advert on our careers website for further details on the full responsibilities of the role.

Where you’ll be based The base location for this position is negotiable, with remote/home working available.

If you prefer office-based working, you'll also have the option to work from one of our Field Studies Council centres located across the UK. We will also consider hybrid working arrangements.

There may be occasional travel to meet with colleagues and other stakeholders.

We expect this to be limited, typically no more than once every two to three months.

Who we’re looking for

This role would suit someone who enjoys administration and customer service and is motivated by supporting environmental learning and skills development.

We're looking for a proactive and flexible individual who takes pride in helping customers, finding solutions and ensuring things run smoothly.

You don't need to be a biodiversity expert, but an interest in the natural environment and the work of the Field Studies Council would be beneficial.

Requirements and experience

• Experience working in an administrative role
• Experience communicating professionally with customers by phone and email
• Excellent organisational skills and attention to detail
• Strong written and verbal communication skills
• Experience maintaining accurate records and databases
• Confidence using Microsoft Office applications including Word, Excel and Outlook
• The ability to prioritise tasks and work effectively to deadlines
• A professional and articulate telephone manner
• The ability to work independently whilst also contributing positively as part of a team
• Experience using CRM systems, cloud-based administration systems or online learning platforms would be advantageous.

Sound like the role for you?

Come and be part of the team!

Your benefits whilst working with us will include:

• 28 days annual leave + bank holidays
• 2 extra loyalty days dependent on length of service
• Life assurance 5 x your annual basic salary
• Health and Wellbeing Support Appfor you and eligible family members to access remote GP appointments, mental health consultations, physiotherapy sessions and financial & legal support
• 24-hour Counselling Helpline Service
• Cycle to work and EV schemes
• Discounts and cashback opportunities
• Flexible working options where roles permit
• Quality learning and development opportunities

The closing date for receipt of your completed application is 1st November 2026

We are committed to safeguarding and promoting the welfare of children and vulnerable adults, and we expect all team members to share this commitment.

Any offer of employment will only be confirmed following the successful completion of rigorous pre-employment checks, including appropriate Disclosure and Barring Service (DBS) checks / PVG Scheme check with Disclosure Scotland.