Remote Biodiversity Training & Resources Specialist

Field Studies Council; Shrewsbury; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Life assurance 5 x your salary

Health & wellbeing support app

24-hour counselling helpline

Cycle to work and EV schemes

Discounts and cashback opportunities

Flexible working options

Quality learning and development

28 days annual leave + bank holidays

2 extra loyalty days

Job summary

Field Studies Council in the UK is seeking a Biodiversity Training & Resources Administrator to support biodiversity training programmes and publications. The role is permanent, full-time, with remote/home working options and a negotiable base location.

You will handle customer enquiries, bookings, invoicing and records across multiple databases while supporting tutors and learners in a mission-driven environment. Benefits include extensive leave and life assurance.

Qualifications

• Experience in administrative roles.
• Experience communicating with customers by phone and email.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication.
• Experience maintaining accurate records and databases.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to prioritise tasks and meet deadlines.
• Professional telephone manner and ability to work independently as well as in a team.
• Experience with CRM systems or cloud-based administration is advantageous.

Responsibilities

• Acting as the first point of contact for customer enquiries by phone and email.
• Supporting learners with bookings and administrative requests.
• Preparing quotes and processing bookings for corporate training clients.
• Producing invoices and supporting financial administration processes.
• Maintaining accurate records across databases and spreadsheets.
• Onboarding and administering associate tutors.
• Assisting with enquiries related to Field Studies Council publications.
• Promoting training programmes and publications.
• Taking minutes at meetings and assisting with reporting requirements.
• Handling routine administrative tasks to support the wider team.

Skills

Customer service

Organisational skills

Written and verbal communication

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM systems

Job description

Field Studies Council in the UK is seeking a Biodiversity Training & Resources Administrator to support biodiversity training programmes and publications. The role is permanent, full-time, with remote/home working options and a negotiable base location.

You will handle customer enquiries, bookings, invoicing and records across multiple databases while supporting tutors and learners in a mission-driven environment. Benefits include extensive leave and life assurance.