Biodiversity Training & Resources Administrator - Remote

Field Studies Council; Shrewsbury; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

28 days annual leave + bank holidays

Life assurance 5 x salary

Health and Wellbeing Support

Job summary

Field Studies Council is seeking a Biodiversity Training & Resources Administrator to support our biodiversity training programmes and publications. You will assist learners, customers and organisations across the environmental sector with bookings, enquiries and administrative tasks, ensuring finance and records are accurate.

The role offers remote/home working with negotiable base location in the UK, potential hybrid arrangements, and a permanent full-time contract.

Qualifications

• Experience working in an administrative role.
• Experience communicating professionally with customers by phone and email.
• Excellent organisational skills and attention to detail.
• Strong written and verbal communication.
• Experience maintaining accurate records and databases.
• Proficient with Microsoft Office applications (Word/Excel/Outlook).
• Ability to prioritise tasks and meet deadlines.
• Professional and articulate telephone manner.

Responsibilities

• Acting as the first point of contact for customer enquiries via phone and email.
• Supporting learners with bookings, course enquiries and administrative requests.
• Preparing quotes and processing bookings for corporate training clients.
• Producing invoices and supporting financial administration processes.
• Maintaining accurate records across databases, booking systems and spreadsheets.
• Supporting the onboarding and administration of associate tutors.
• Assisting with customer enquiries relating to Field Studies Council publications.
• Supporting the promotion of training programmes and publications.
• Taking minutes at meetings and assisting with reporting requirements.
• Handling a variety of routine administrative tasks to support the wider team.

Skills

Administrative experience

Customer service

Organisational skills

Communication skills

Record keeping

Tools

Microsoft Word

Excel

Outlook

CRM systems

Job description

Field Studies Council is seeking a Biodiversity Training & Resources Administrator to support our biodiversity training programmes and publications. You will assist learners, customers and organisations across the environmental sector with bookings, enquiries and administrative tasks, ensuring finance and records are accurate.

The role offers remote/home working with negotiable base location in the UK, potential hybrid arrangements, and a permanent full-time contract.