Billing Team Manager: Lead, Improve & Automate

Bristol Water plc; Redhill; Hybrid; GBP 43,000 - 46,000; Full time

Benefits offered by this job

Competitive Salary

Bonus Scheme

Pension Scheme

Healthcare Benefits

Professional Development

Employee Discounts

Generous Annual Leave

Job summary

SES Business Water is seeking a Billing Team Manager to lead our Billing Team, ensuring accurate, timely and compliant billing services for customers. You will develop a high-performing team and drive improvements across processes, systems and controls.

Join a growing, customer-focused utility and shape the future of billing excellence. You will work in Redhill with hybrid 1–2 days in the office, collaborating across service lines and using data to optimise performance.

Qualifications

• Experience leading or managing a billing team in a customer-focused environment.
• Strong understanding of billing processes, controls and performance management.
• Proven ability to manage workloads, priorities and service delivery targets.
• Experience dealing with complex billing queries and customer issues.
• Excellent people leadership, coaching and communication skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and commitment to accuracy.
• Good working knowledge of Microsoft Office, particularly Excel.

Responsibilities

• Leading and developing a team of Billing Advisors, creating a culture of accountability, collaboration and excellence.
• Managing the billing portfolio, including unbilled accounts, billing exceptions, failed bills, rebilling activity and aged billing actions.
• Overseeing billing runs and ensuring robust controls and quality checks are in place.
• Acting as the escalation point for complex billing queries, complaints and operational risks.
• Monitoring performance against KPIs and producing insightful management reporting.
• Identifying process improvements and supporting system enhancements, automation and AI-driven solutions.
• Working closely with Customer Service, Credit Control, Key Accounts, Sales, Metering, Wholesale and IT teams to resolve issues and improve customer experience.
• Coaching and mentoring team members to build capability and support career development.

Skills

Billing Team Leadership

Billing Processes & Controls

Performance Management

Complex Billing Queries

People Leadership & Coaching

Analytical Thinking

Attention to Detail

Excel & Office Skills

Education

GCSE Maths and English

Tools

Microsoft Excel

Job description

SES Business Water is seeking a Billing Team Manager to lead our Billing Team, ensuring accurate, timely and compliant billing services for customers. You will develop a high-performing team and drive improvements across processes, systems and controls.

Join a growing, customer-focused utility and shape the future of billing excellence. You will work in Redhill with hybrid 1–2 days in the office, collaborating across service lines and using data to optimise performance.