Billing Officer

Sanctuary Scotland Housing Association Limited; Worcester; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Health and wellbeing support

Life insurance

Parental leave arrangements

Volunteer days

Annual leave purchase

Company-funded training

Flexible working

Inclusive culture

Cycle to Work

Salary sacrifice

Job summary

Sanctuary Care is hiring a Billing Officer in Worcester. The role involves creating client accounts, issuing charges, and maintaining precise financial records. It supports stakeholder relationships and ensures regulatory compliance.

The position offers a mix of office and home working, a 35-hour week, and a salary starting at £28,646.76 per year, rising to £30,175.60 after 12 months of satisfactory performance.

Responsibilities

• Create client accounts on the system and issue billing charges
• Maintain accuracy and completeness of financial records in line with controls
• Liaise with Income and Care Finance teams to address issues and ensure high standards of customer care
• Support relationships with stakeholders across the business

Job description

Title: Billing Officer

Worcester, Worcestershire, GB, WR1 3ZQ

Billing Officer

Worcester (mix of office and home working)

£28,646.76 per annum, rising to £30,175.60 per annum after 12 months satisfactory performance

35 hours per week

When you join Sanctuary Care, you will be part of something special – we are an innovative organisation, with ambitious growth plans. We put people at the heart of everything we do and that includes our staff. We invest heavily in your training, promote a strong teamwork ethic and make sure that you have the support and resources you need to reach your potential. Our strength lies in the quality of our people and we employ those who share our values.

An exciting opportunity has arisen for a Billing Officer to work within our Care Billing Team. As a Billing Officer you will create client accounts on the system and issue subsequent billing charges. You will maintain accuracy and completeness of financial records adhering to financial controls in order to ensure regulatory and statutory requirements are met. As part of the role you will support the development and maintenance of effective relationships with stakeholders, including liaising with counterparts in Income and Care Finance teams, ensuring issues and shortfalls are addressed and remedied in order to ensure the delivery of high standards of customer care.

You will have proven experience of working to deadlines and prioritising workloads. Ideally you will have experience of analysing and diagnosing problems and implementing effective solutions. Working knowledge of finance regulations, legislation and current practice is essential.

Your Rewards:

You deserve more than the basics. That’s why, alongside 25 days’ annual leave pro rata (rising to 30, including bank holidays), occupational sick pay linked to length of service, and a pension matched up to 7%, we’ve created a package to help you thrive:

• Health and wellbeing support– including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short-term counselling
• Company-paid life insurance
• Parental leave arrangements,paid volunteering days, andannual leave purchase scheme
• Company-funded trainingand ongoing career development opportunities
• Flexible working optionsand aninclusive culturewhere everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
• Exclusive retail discounts, Cycle to Work, and salary sacrifice arrangements

Before you apply

• We can only accept applications from individuals with the right to work in the UK.

• Internal candidates should apply via their internal careers account.

• We may close this advert early, so please apply as soon as possible.

Inclusion is one of our core values.We’recommitted tobeinga diverse and inclusive organisation where everyone can thrive. We welcome applications from people of all backgrounds and will make reasonable adjustments throughout the recruitment process in line with our Disability Confident employer status.

Job Segment: Customer Service