Billings Officer - FlexiBank

RGIT Australia; Greater London; On-site; GBP 26,000 - 34,000; Part time

Job summary

Phoenix Hospital Group is seeking a Flexibank Billings Officer to join our London Finance team. This role supports the financial journey of our patients by ensuring diagnoses, procedures and services are billed accurately and efficiently.

You will work closely with clinical teams, insurers and colleagues across the business to maximise revenue, resolve billing queries, and maintain accurate billing records while upholding the highest standards of service.

Qualifications

• Excellent numerical ability and exceptional organisational skills.
• Strong time management and accuracy.
• Confident communicator with stakeholders.
• Proficient in Microsoft Excel; comfortable with IT systems.
• Experience in healthcare administration or private billing (desirable).

Responsibilities

• Produce accurate invoices and submit claims to patients, insurers and payers.
• Review medical records and billing data to ensure charges are captured.
• Investigate and resolve billing queries and rejected claims promptly.
• Maintain accurate patient billing records and data integrity.
• Work with hospital departments to ensure a seamless patient billing experience.
• Identify opportunities to improve processes and increase efficiency.
• Assist across the finance team with best-practice processes.

Skills

Numerical ability

Organisational skills

Communication skills

Problem solving

Attention to detail

Tools

Excel

Job description

Central London, SouthEast WC1, United Kingdom

Casual Temporary Minimum of 1 year

Posted 15 Sep 2026

Description

9 Harley Street | Flexibank working arrangement; hours as and when required.

Are you someone who thrives on accuracy, enjoys working with numbers, and takes pride in getting the details right?

At Phoenix Hospital Group,

exceptional patient care doesn't stop in the clinical environment. Behind every successful patient journey is a dedicated Finance team ensuring that services are billed accurately, revenue is captured correctly, and patients, consultants and insurers receive an outstanding level of service.

We're looking for a Flexibank Billings Officer to join our London Finance team. This is an excellent opportunity for an experienced healthcare administrator or billing professional who enjoys working with numbers, thrives on accuracy, and takes pride in delivering a first-class service.

What you'll be doing

As a Billings Officer, you'll play a vital role in supporting the financial journey of our patients by ensuring diagnoses, procedures and services are billed accurately and efficiently.

Working closely with clinical teams, consultants, insurers and colleagues across the business, you'll help maximise revenue while ensuring claims are processed promptly and billing queries are resolved professionally.

Your responsibilities will include:

• Producing accurate invoices and submitting claims to patients, insurers and third-party payers.
• Reviewing medical records and billing information to ensure all procedures and charges are captured correctly.
• Investigating and resolving billing queries, rejected claims and discrepancies in a timely manner.
• Maintaining accurate patient billing records and supporting the integrity of financial data.
• Working collaboratively with departments across the hospital to ensure a seamless patient billing experience.
• Identifying opportunities to improve processes, enhance efficiency and support best practice within the Finance team.

What we're looking for:

We're looking for someone who combines excellent numerical ability with outstanding organisational skills and a genuine commitment to accuracy.

You’ll be:

• Highly attentive to detail, ensuring every invoice and claim is completed with precision.
• Exceptionally organised, with strong time management skills and the ability to meet competing deadlines.
• A confident communicator, able to build positive relationships with colleagues, consultants, insurers and patients.
• A proactive problem solver, capable of investigating billing issues and identifying effective solutions.
• Diligent, reliable and numerate, with a methodical approach to your work and a passion for getting things right.
• Comfortable using Microsoft Office, particularly Excel, and confident learning new IT systems.
• Experienced within a healthcare administration or private healthcare billing environment (desirable).

At Phoenix Hospital Group we are committed to building a diverse and inclusive working environment. We strive to create a workforce that reflects the communities we serve and we are proud to be an equal opportunities employer.

Phoenix Hospital Group is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff are expected to share this commitment. The successful candidate will be required to undergo an enhanced DBS check and provide satisfactory references. They will also be subject to proof of eligibility to work in the UK.