Billing Coordinator

VistaJet Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in business aviation seeks a Billing Coordinator to manage the end-to-end billing process for program clients. This role requires attention to detail, strong Excel skills, and the ability to handle client inquiries effectively, ensuring excellent service standards. The work environment is dynamic and fast-paced, catering to high-net-worth clients, providing an opportunity to engage in challenges and learn within a rapidly growing enterprise.

Qualifications

• Minimum 2 years’ experience in invoicing/billing.
• Superior attention to detail and intermediate Excel skills.
• Experience with luxury brands and HNWI clients is preferred.

Responsibilities

• Manage billing for assigned Vista Program members and process flight invoices accurately.
• Collaborate with sales to review and approve non-standard invoices before dispatch.
• Generate and send Flight Activity statements to members on time.

Skills

Attention to detail

Client focused analytical commentary

Communication skills

Cross functional collaboration

Self-motivated approach

Tools

Excel

SAP

Job description

Job Profile

Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.

Our global team of Billing Coordinators, is responsible for the management of the end-to-end billing process for a dedicated group of Program clients.

VistaJet's signature Program membership offers customers a bespoke subscription of flight hours on its fleet of mid and long-range jets, to fly them anytime, anywhere.

Your Responsibilities

Responsible for a group of assigned Vista Program members. The role requires processing of flight invoices correctly in line with contracted rates and conditions. Issuing monthly flight statements on a timely basis and liaising with clients on billing related issues. There is an out of business hours on call service to support the business 24/7.

• Reviewing flight activity daily, producing accurate flight activity invoices, aligning with the individual contract terms. reporting differences between estimated and actual billing values.
• Reviewing, calculating, adding or adjusting flight specific additional costs to the member invoices.
• Collaborating with the Program sales team to review and approve any non-standard invoices prior to dispatch.
• Ensuring contract balances for cash and hours flown are maintained and accurate, reconciled against flight hours, payments and invoices.
• Generate and send out Flight Activity statements to designated members.
• Responding to member queries regarding invoices and working with Sales to resolve issues as required.
• Building and maintaining relationships with members and their representatives, facilitating service excellence.
• When required, attending internal and external meetings to discuss any billing related questions or queries.
• Supporting the Accounts Receivable function in the timely receipt of payments.
• Creating reports on flying activity and other statistics as required by Program members, or business partners
• On-Call duty during weekends will be required.

Perform any other tasks reasonably required to be undertaken in accordance with the instructions of the Reporting Manager

Required Skills, Qualifications, and Experience

• Minimum 2 years’ experience invoicing/billing function.
• Demonstrate superior attention to detail, intermediate Excel skills and experience in client focussed analytical commentary.
• Prior experience with luxury brand or exposure to HNWI clients highly beneficial and preferred.
• Demonstrate a strong self-motivated approach and understanding of variable levels of urgency.
• You enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
• Excellent verbal and written communications skills; experience in cross functional collaboration is beneficial.
• Prior experience with SAP accounting software is beneficial.