Metering and Billing Officer

Sanctuary Group; London; On-site; GBP 32,000 - 36,000; Full time

Job summary

Sanctuary Group seeks a Metering and Billing Officer to enhance their customer service for heating accounts in London. The role offers opportunities to develop in the housing sector, ensuring high-quality service delivery while managing heating and hot water accounts.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Employee Networks

Qualifications

• Proven experience in the Housing or Energy sector.
• Knowledge of heat billing accounting systems and energy tariffs.
• Strong verbal and written communication skills.

Responsibilities

• Generate and distribute energy statements monthly.
• Serve as point of contact for customer inquiries.
• Review and update customer account information.

Skills

Communication

Customer Care

Proactive Learning

Job description

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Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Metering and Billing Officer

Base office location may vary dependent upon suitable candidate (either Blackwall Reach, London

Or Hindle House, Adderbury)

£32,043 - £35,216 per year

37.5 hours per week

Temporary position for up to 12 months

We have an opportunity for a Metering and Billing Officer to join our Team based in London. We are looking for someone with a positive attitude and willingness to develop their knowledge of this sector and work as part of the team to ensure that we are meeting the requirements of the regulatory framework for heat networks.

The main purpose of this role is to provide a high quality and responsive communal heating metering and billing service putting customers at the heart of all we do. To ensure the effective management of all heat and hot water accounts connected to Swan’s Combined Heat and Power (CHP) network system, including the setting up of new heating accounts on new developments.

The role of Metering and Billing Officer will include:

• Ensure that timely and accurate statements of energy consumption and charges for heating and hot water are generated and distributed to residents each month
• Provide a main point of contact for customers making enquiries on their heating and hot water accounts
• Liaise with development and property services teams to ensure that accounts and tariff information is set up for newly built properties
• Proactively review meter reads data, and obtain and record actual readings where the account is being billed on estimate readings
• Regularly review and update customer account information in line with tenancy and occupancy changes by effective liaison with landlords and managing agents

Skills and experiences:

• Proven experience either in the Housing or Energy sector
• Knowledge of or a demonstrated proactive approach to learning about heat billing accounting systems, energy and utility bills and tariff structures along with the applicable legislation
• Strong verbal and written communication skills
• Understanding of the principles of customer care

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

Before you apply, please ensure you have an updated copy of your CV. If you're unsure about any details or have questions about the role, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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