Billing Administrator

Southern Communications Limited; Dummer; On-site; GBP 26,000 - 30,000; Full time

Benefits offered by this job

21 days holiday – increasing to 22/25

Birthday day off

Holiday purchase scheme

Employee Assistance Programme

Free onsite parking

Enhanced sick pay

Discounted retail vouchers

Gym membership discounts

Annual salary review

Mobile benefit

Employee referral bonus

Onsite canteen with croissants and hot

Job summary

Southern Communications Limited is seeking a Billing Administrator to join our team in Dummer, Basingstoke. The role focuses on accurate, on-time monthly invoicing, updating charges, and handling customer queries.

You will manage charges, maintain accounts, and collaborate with internal teams to streamline billing processes. The position requires strong numeracy, attention to detail, and the ability to work under time pressure to meet targets.

Qualifications

• High level of numeracy and literacy.
• Strong attention to detail with accuracy.
• Ability to work under time pressure to meet monthly billing deadlines.
• Good communication to verbalise findings and suggest solutions.

Responsibilities

• Add, remove and edit customer charges on invoices.
• Update invoices with information (PO numbers, sub-sites).
• Set up new customer accounts and ensure charges align with agreements.
• Keep customer preferences up to date.
• Ensure pre-billing processes are completed before billing.
• Collaborate with internal teams to streamline billing processes.
• Assist in bill run and maintain customer reports.
• Create ad-hoc reports from billing data.

Skills

Attention to detail

Analytical ability

Numeracy

Communication

Time management

Independent work

Adaptability

Excel

Tools

Microsoft Office

Excel

CRM systems

Job description

Salary: £26,000 – £30,000

Location: Dummer, Basingstoke

We're looking for a Billing Administrator to come on board and join our team in Dummer, Basingstoke. The primary function of this role is to ensure our customers are billed accurately and on-time each month. This role will assist in the population and amending of our customer invoice charges and ensure these are kept up to date, along with handling incoming customer queries following the monthly invoices.

Responsibilities

• Adding, removing and editing customer charges
• Updating invoices with additional information e.g. purchase order numbers, sub-sites
• Handling the setup of new customer accounts and ensuring the charges align to the customers signed agreement
• Keeping customers preferences up to date.
• Ensuring that the process prior to billing being required has been completed fully
• Work with internal teams to streamline processes
• Supporting in the Bill Run
• Running and maintaining customer reports
• Creating ad-hoc bespoke reports based on Customer billing data

Skills Required

• Strong attention to detail
• Works well on own initiative
• Strong analytic skills with a tenacious personality
• Complete finisher, able to take a task and follow it to the end without close supervision
• Strong sense of ownership
• Good communication to be able to verbalise findings and suggest solutions
• Polite and well mannered
• Confident happy personality, prepared to be innovative
• High level of numeracy and literacy
• Ability to work under time pressure and towards challenging targets
• Must be able to prioritise and manage their workload
• Have the ability to adapt to changing timelines
• Microsoft Office suite

Benefits

• 21 days holiday – increasing to 22 days after 3 years and to 25 days after 5 years
• Extra day off for your birthday
• Buy holiday scheme
• Employee Assistance Programme
• Free onsite parking
• Enhanced company sick pay
• Discounted retail vouchers
• Reduced gym membership
• Annual salary review
• SCG mobile benefit
• Employee referral bonus
• Onsite subsidised canteen offering free croissants and freshly made soup

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.