Billing & Administration Coordinator

MPLC; Eastbourne; Hybrid; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Hybrid or remote working

25 days' holiday + bank holidays

Life insurance

Private health insurance (including 0)

Job summary

MPLC is seeking a Billing Administrator to own end-to-end billing operations, including invoicing, payments, and data accuracy across multiple lines. The role sits at the intersection of Finance, Customer Service, and Administration, ensuring renewals stay on track and data is clean.

You’ll handle high-volume invoicing, inbox management, and CRM-driven account updates, with some time-sensitive queries requiring resilience and good judgment. Hybrid or remote work options are available.

Qualifications

• Billing operations and invoicing experience.
• CRM and billing platforms familiarity.
• Data entry and reconciliation skills.
• Customer service and inbox management.

Responsibilities

• Generate, review, and issue customer invoices; process payments and apply to accounts.
• Reconcile discrepancies, manage credit notes, refunds, and adjustments.
• Mail bulk invoices daily; amend PDFs for accurate delivery.
• Review renewal pricing and terms; ensure contract accuracy.
• Manage credit control inboxes and lead data in CRM.
• Maintain organized records and support management with reports.

Job description

MPLC is the legal way to show movies and TV in public or commercial spaces across the globe. For over 30 years, we've been the trusted partner to major Hollywood studios, independent producers, and the wider creative ecosystem, ensuring content creators are paid fairly and organisations respect copyright.

The Role in Two Bullet Points

• You'll own billing operations end-to-end - generating invoices, processing payments, reconciling discrepancies, and keeping accounts accurate across multiple business lines.
• You'll sit at the heart of Finance, Customer Service, and Administration - the go-to person who keeps renewals on track, inboxes under control, and data clean.

Responsibilities

This role requires a high volume of detail-oriented work - you'll be handling bulk invoicing, inbox management, and data clean-up on a daily basis. You'll need to be comfortable working across multiple systems (billing platforms, CRM, spreadsheets) and switching between tasks quickly. Some queries can be complex or time-sensitive, so resilience and good judgment are essential.

Requirements

Billing

• Generate, review, and issue accurate customer invoices; process incoming payments and apply them to the correct accounts.
• Reconcile billing discrepancies, manage credit notes, refunds, and adjustments, and resolve customer inquiries.
• Review and mail out bulk invoices daily; manually amend and correct PDF invoices as needed for accurate delivery.
• Ensure compliance with company billing policies and relevant financial regulations.

Account Renewals & Contract Review

• Review accounts prior to renewal to confirm pricing, fee structure, and accuracy - including research for location increases or decreases.
• Identify when proactive customer contact is required ahead of renewal and follow through accordingly.
• Review contracts to confirm agreed terms are being adhered to.

Inbox & Lead Management

• Manage all credit control inboxes, handling customer inquiries and account updates in a timely manner.
• Progress new sales leads from initial request through to account creation and invoice issuance; follow up on unfinished account imports requiring customer contact.
• Investigate lost contact records and carry out account clean-up across CRM and billing systems to ensure data accuracy.

Administration

• Maintain accurate and well-organised records, files, and databases; support data entry and ensure information is up to date.
• Handle all correspondence professionally and prepare documents, reports, and presentations as required.
• Liaise with internal teams, customers, and vendors to resolve queries and provide general support to management.

You'll love this role if...

• You have a keen eye for detail - numbers, dates, and discrepancies never slip past you.
• You enjoy variety - juggling billing, customer communication, renewals, and admin without losing momentum.
• You're proactive and self-directed - you spot issues early and follow through without being prompted.

Benefits

• £26,000 - £28,000
• Hybrid or remote working
• 25 days' holiday + bank holidays
• Life insurance
• Private health insurance (including optical & dental)