Bilingual Treasury Client Services Manager

Aumni; Bournemouth; On-site; GBP 45,000 - 70,000; Full time

Job summary

J.P. Morgan is seeking a client service professional to manage treasury client relationships and resolve payment needs in English and Italian or Spanish. You will deliver high-quality service in a fast-paced environment with clear ownership and proactive outreach.

In this role you will partner with internal teams, promote self-service tools, and analyze activity to drive process improvements while maintaining strong client trust and risk awareness. This position is based in Bournemouth, UK.

Qualifications

• Experience delivering client service in a professional services environment (≤140 chars).
• Ability to own issues end-to-end with strong follow-through (≤140 chars).
• Strong organizational skills to manage multiple priorities and deadlines (≤140 chars).

Responsibilities

• Manage a portfolio of treasury clients and deliver responsive service.
• Build trusted client relationships and anticipate service needs.
• Resolve service issues end-to-end with clear ownership.
• Partner with internal teams to improve client experience.
• Promote self-service tools to reduce repeat inquiries.
• Analyze payment activity to identify process improvements.
• Support execution of client service plans aligned to client priorities.
• Document client interactions and proactive outreach in required systems.
• Identify and escalate potential risks or unusual client activity.

Skills

Client relationships

Issue resolution

Cross-functional collaboration

Portfolio management

Time management

Communication

Tools

CRM systems

Payment systems

Risk management tools

Job description

J.P. Morgan is seeking a client service professional to manage treasury client relationships and resolve payment needs in English and Italian or Spanish. You will deliver high-quality service in a fast-paced environment with clear ownership and proactive outreach.

In this role you will partner with internal teams, promote self-service tools, and analyze activity to drive process improvements while maintaining strong client trust and risk awareness. This position is based in Bournemouth, UK.